Resident Manager

Flats•Chicago, IL

2d•Onsite

About The Position

FLATS LLC, by Collective Residential, is seeking an experienced Resident Manager to lead operations at Millie on Michigan, a 289-unit Class A multifamily community in Chicago. The role manages day-to-day property operations, supervises onsite staff, drives leasing performance, and ensures the community meets financial, operational, and customer-service goals. This is a full-time, non-exempt, on-site position working Monday through Friday, with no travel required. The Resident Manager oversees property operations and ensures compliance with company policies and applicable regulations, including Fair Housing laws, Chicago landlord-tenant regulations (NRS 118A), the Americans with Disabilities Act (ADA), and the Fair Credit Reporting Act (FCRA). FLATS describes itself as a lifestyle-driven real estate company focused on thoughtfully designed urban apartment living, value, individuality, and community.

Requirements

At least 2 years of multifamily property management experience, ideally in luxury residential.
Experience in a Class A luxury building.
Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced lease-up environment.
Excellent interpersonal and communication skills, including the ability to interact effectively and sensitively with residents, staff, vendors, ownership, and leadership.
Ability to handle confidential and sensitive information professionally and discreetly.
Ability to work independently, exercise sound judgment, and prioritize tasks with a strong sense of urgency.
Strong problem-solving skills, including the ability to communicate technical or operational concerns clearly, accurately, and promptly.
Ability to read, write, understand, and communicate effectively in English.
Proficiency with general office equipment, including telephone systems, printers, copiers, fax machines, and key or access-control systems.
Commitment to excellent customer service and ability to build rapport and maintain positive relationships.
Ability to remain calm, professional, and solution-oriented when handling difficult or escalated situations.
Illinois Real Estate License required, or ability to obtain it within 90 days.
Experience using property management software.

Nice To Haves

Luxury residential property management experience.
Experience with Yardi Voyager, CRM platforms, or similar property management software.

Responsibilities

Lead and execute the lease-up strategy, including pricing, concessions, marketing initiatives, and occupancy growth.
Manage daily property operations, staffing, and resources to achieve budgeted financial and operational objectives.
Recruit, hire, train, and supervise onsite team members, and manage performance in accordance with company policies and values.
Oversee leasing activity, including application approvals, renewals, rent increases, and lease enforcement.
Monitor rent collections, fees, deposits, and financial controls; review and analyze monthly financial reports.
Participate in developing and managing the property operating budget and control expenses within approved limits.
Approve vendor and contractor invoices, ensure proper insurance documentation, and coordinate with accounting and ownership as needed.
Coordinate with maintenance and construction teams on unit readiness, punch-list completion, preventive maintenance, and timely service-request resolution.
Conduct regular property and unit inspections to ensure safety, cleanliness, curb appeal, and compliance with company standards.
Analyze market conditions and economic trends to inform leasing, pricing, and marketing strategies.
Promote resident satisfaction and retention by addressing concerns promptly and professionally.
Provide owners and leadership with regular updates on lease-up progress, risks, and performance metrics.
Ensure compliance with company policies and applicable local, state, and federal multifamily housing regulations.