Resident Manager

RELIANT ASSET MANAGEMENT SOLUTIONS • San Bernardino, CA

1d • $18 - $18 • Onsite

About The Position

Under the direction of the Regional Manager, the Resident Manager performs on-site services for Reliant Asset Management Solutions properties. Duties include light maintenance, rent collection, resident activity coordination, cleaning shared areas, and regularly walking the property to monitor its appearance and report issues. The position provides office support, assists with resident relations and rule enforcement, coordinates maintenance requests, supports leasing and unit readiness, and communicates property concerns to the Regional Manager. The role is based at the designated property, where the employee must live in an on-site unit provided rent free.

Requirements

• High school diploma or equivalent.
• One to three years of previous experience in a property management office preferred.
• Ability to perform each essential duty satisfactorily.
• Good communication skills and ability to read and write in English.
• Ability to work with limited supervision.
• Ability to live on site at the designated property.
• Valid California driver's license, own transportation, acceptable driving record, and ability to obtain auto insurance at acceptable levels.
• Intermediate computer skills and strong customer service skills.
• Ability to maintain strict confidentiality and demonstrate integrity.
• Ability to read reports and type; communicate with coworkers; move around the complex; and use repair equipment.
• Medium work capacity, including exerting up to 50 pounds of force occasionally.

Nice To Haves

• Knowledge of Fair Housing and property management laws.
• Handyman skills or training, depending on the property, with at least one year of similar residential building maintenance or general labor experience.
• Bilingual English/Spanish ability, if applicable.

Responsibilities

• Collect, process, and deposit rent as assigned, and provide office support at the on-site management office.
• Greet residents and the public courteously and professionally, and be available to residents during normal office business hours.
• Monitor tenant conduct for compliance with house rules, regulations, and leases; maintain written records and report violations, disturbances, and other infractions.
• Work with the supervisor to meet recertification timelines when applicable.
• Serve notices and communications to tenants when necessary.
• Participate in Reliant Asset Management Solutions-sponsored community meetings.
• Coordinate maintenance requests with residents and address minor maintenance problems when applicable; ensure security lighting is in good condition.
• Monitor outside vendors and report issues or concerns to the supervisor.
• Develop and maintain positive resident relations and encourage residents to work with the organization to improve neighborhood quality of life.
• Pick up trash around the complex and clean dumpster areas and laundry rooms.
• Report large items requiring removal and liability issues, such as trip hazards or sharp objects, to the maintenance team.
• Assist with preparing and showing vacant units, including cleanup and external yard work.
• Keep the Regional Manager informed of property concerns or problems.
• Show apartments to prospective residents and assist with move-in orientation and move-in, move-out, or other inspections as needed.
• Monitor market-ready apartment availability and delinquencies, and implement marketing plans as requested.
• Perform other related projects as assigned by the Regional Manager.

Benefits

• Rent-free on-site unit.
• Monthly cell-phone allowance of $80.
• Medical, dental, vision, and life insurance, with no out-of-pocket employee premium costs and a $325 monthly credit for additional dependents.
• Optional 403(b) program with company matching.
• Up to 80 hours of vacation, accruing after the first 60 days of employment.
• 67 hours of sick leave.
• Nine holidays per year.
• 9/80 compressed work schedule: 80 hours every two weeks, with every other Friday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED