Resident Manager- Reseda

PAC Properties•Los Angeles, CA

About The Position

The Resident Manager maintains the property’s cleanliness, order, and safety through two daily property walks and thorough daily cleaning of common and amenity areas. The role includes monitoring building grounds, laundry rooms, carports, signs, lighting, sprinklers, fire extinguishers, and potential safety or lease issues, and notifying the employer or maintenance department as appropriate. The Resident Manager assists with inspections and responds to property emergencies by operating specified water, gas, elevator, and parking-gate controls when necessary. The role also prepares vacant apartments for leasing by unlocking them each morning, checking and cleaning surfaces and floors, adjusting blinds, and locking them by 8 p.m. The manager receives and documents tenant complaints and interactions, forwards them to the employer, enforces house rules in accordance with employer policies, and prepares required records and reports.

Requirements

Great customer service or sales experience.
Great communication skills.
Ability to follow direction while working independently.
Ability to delegate and respond promptly to resident issues and concerns.

Responsibilities

Perform two separate property walks every day to maintain clean, orderly, and safe premises.
Check building grounds, tour routes, and amenity areas for cleanliness.
Check and clean laundry rooms and carports as needed.
Identify safety issues and notify the employer.
Check leasing and directional signs and change them if needed.
Check for lease infractions, document them, and notify the employer.
Check for burned-out exterior lights and report them as appropriate.
Check for broken or leaking sprinkler heads and notify the employer.
Thoroughly clean all building common areas and amenity areas daily.
Document and report maintenance needs and requests to the maintenance department.
Check common-area fire extinguishers and notify the employer of expired service tags at least every six months.
Maintain and periodically adjust exterior light timers to provide adequate lighting while minimizing unnecessary energy use.
Change light bulbs in common areas when necessary.
Assist with property inspections as designated by the employer.
Operate main water, sprinkler-system, or pool water shutoffs during plumbing emergencies or uncontrollable flooding.
Shut off the building’s main gas supply if necessary.
Reset earthquake valves for unit meters if necessary.
Reset the elevator after a power outage, if applicable.
Set the remote-controlled parking gate to manual during power outages and reset it if stuck open or closed, when applicable.
Check the flyer box and flags, and put out balloons when a unit is in the leasing cycle.
Unlock vacant apartments each morning; wipe down kitchen and bathroom countertops and fixtures; check and sweep wood or tile floors daily and mop as needed; vacuum carpeting as needed; and open or adjust blinds in all rooms.
Lock vacant apartments each evening by 8 p.m.
Receive and document tenant complaints and interactions for forwarding to the employer, and fairly enforce house rules according to employer policies.
Report unusual tenant problems to the employer.
Prepare records and reports required by the employer.