Resident Care Manager

INSIGHT LIVING•Great Falls, MT

5d•$20 - $22

About The Position

The Resident Care Manager coordinates and oversees daily resident care activities in the Community, collaborating with healthcare professionals to support residents’ well-being. The role supervises, manages, and trains staff; develops care plans with healthcare professionals and families; and coordinates with providers and specialists to address residents’ medical and emotional needs. It also oversees medication management, staffing schedules and shift coverage, and compliance with assisted living and resident-care regulations. The position has supervisory responsibility and requires adapting to changes in resident needs, staffing, and working conditions.

Requirements

An associate degree or equivalent work experience.
At least 3 to 5 years of experience in a similar role or related healthcare management position.
Exceptional English communication skills, both verbal and written, for effective interaction with residents and staff.
Proficiency with electronic health record software.
Proficiency with software such as Microsoft Word, Excel, and Google tools, and with handheld devices and provided software.
Understanding of basic healthcare principles and practices, safety, and infection-control measures.
Awareness of common health conditions affecting older adults.
Ability to provide physical assistance and support to residents with mobility challenges.
Ability to maintain accurate records and document observations.
Ability to remain calm and compassionate in challenging situations and maintain a pleasant demeanor.
Problem-solving ability to address concerns or complaints promptly and quickly pivot between tasks.

Responsibilities

Oversee, manage, and train staff on quality day-to-day operations of resident care services.
Develop and implement care plans for residents in collaboration with healthcare professionals and families.
Participate in interdisciplinary team meetings to discuss resident progress and recommend care adjustments.
Address inquiries and concerns from residents and their families, providing support and guidance.
Coordinate with healthcare providers, therapists, and other specialists to address residents’ medical and emotional needs.
Monitor medication management and administration to ensure safety and effectiveness.
Complete assigned duties as directed by management or community leadership, adapting to changes in resident needs, staffing, and working conditions.
Identify and report hazardous conditions and equipment to the Health Services Director or Administrator.
Communicate complaints, suggestions, and concerns as necessary.
Handle scheduling, staffing assignments, and shift coverage to maintain adequate staffing levels.
Ensure compliance with regulatory standards and guidelines related to assisted living and resident care.
Attend required departmental and in-service training and maintain ongoing education.