Resident Care Manager

Cedarhurst of Woodstock • Woodstock, IL

4h • $45,760 - $47,840 • Onsite

About The Position

The Resident Care Manager reports directly to the Director of Nursing and oversees and coordinates resident care and the care staff team to support high standards of service, safety, and resident satisfaction. The role develops individualized care plans, supervises and mentors care staff, and helps ensure compliance with company policies and regulatory requirements. It serves as a link among residents, families, staff, and community leadership, promoting resident-centered care that supports physical, emotional, and psychosocial well-being.

The position combines administrative oversight, direct resident care, and staff development. It works four evening shifts per week on the floor as a CNA/Resident Assistant and takes on-call duty every other week. The Resident Care Manager also performs day-to-day nursing duties during scheduled floor nurse shifts and helps foster a positive, collaborative environment that emphasizes dignity, independence, and quality of life.

Requirements

• Associate degree and 2+ years of experience preferred, or 4+ years of relevant experience.
• Demonstrated proficiency with common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and applicable HR-related systems.
• Ability to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
• Ability to communicate effectively and identify and interpret written information.
• Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
• Follow infection prevention and control protocols, including use of personal protective equipment when necessary.
• Participate in staff activities that foster teamwork, unity, and morale.
• Stay current with required training and ongoing education and pursue continuous learning.
• Successful completion of a background check and drug screening, participation in required health assessments, and use of designated PPE as required by company policy and applicable law.

Nice To Haves

• CNA or CMT certification.
• CPR or BLS certification.
• Experience in a similar role, preferably in a senior living community or healthcare setting.

Responsibilities

• Develop and facilitate resident-directed programming, under the direction of the Director of Nursing and Executive Director, to meet residents’ assessed needs, interests, and capabilities.
• Assess residents’ needs upon move-in and incorporate activity goals into their individualized service plans.
• Assist with resident orientation and identify potential changes or concerns related to individualized service plans.
• Work with staff, volunteers, residents, families, and extended communities to provide a well-rounded psychosocial care model.
• Educate care staff and families about individualized service plans and best practices for caring for people with dementia.
• Mentor staff and volunteers, provide care training tailored to residents’ needs, and ensure resident care programs are implemented.
• Coordinate care staff schedules, provide hands-on care as needed, and ensure adequate staffing coverage.
• Organize and conduct care staff orientation, mentorship, and ongoing training.
• Ensure excellent resident care across all care levels in the community.
• Participate in preparing monthly calendars and/or newsletters as requested.
• Encourage, assist with, and participate in resident activities.
• Conduct or participate in care staff interviews and onboarding.
• Provide input on care staff performance and coordinate performance reviews with the Director of Nursing.
• Implement new-hire orientation and training for care staff.
• Assess and complete day-to-day nursing duties during scheduled floor nurse shifts.
• Understand and carry out the responsibilities associated with resident care roles.
• Promote residents’ physical, personal, and emotional well-being and support their return to their maximum possible level of self-care and independence.
• Understand residents’ Advance Directives and follow their wishes.
• Ensure effective communication with residents’ families about residents’ physical, personal, and emotional well-being.
• Create and manage the department schedule through the Attendance on Demand platform, ensuring coverage aligns with the labor budget and AOD expectations and guidelines.
• Work collaboratively, take direction from management, take initiative, and engage in conflict intervention and resolution as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Life insurance.
• Long-term disability coverage.
• 401(k) plan with company match after one year of service for eligible employees.
• GROW Points rewards system.
• Exclusive Skechers shoe discounts.
• Early paycheck access.
• Comprehensive training and opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree