Resident Care Manager

Kisco Senior Living • Walnut Creek, CA

1d • $80,000 - $90,000

About The Position

The LVN Resident Care Manager directs, coordinates, and supervises care services provided by care associates for residents in the Assisted Living Department. The role ensures exemplary service is delivered with integrity, dignity, and compassion, and may include medication control and coordination with physicians to ensure care and medications are delivered as directed. The manager promotes high-quality care that encourages resident independence and supports residents’ physical, social, cultural, psychosocial, and intellectual well-being.

This is a full-time position scheduled Tuesday through Saturday, with a stated pay range of $80,000–$90,000. The Resident Care Manager oversees day-to-day departmental operations under the guidance of the department director or Executive Director, supports residents and families, supervises and develops associates, and helps ensure regulatory compliance and effective use of staffing and labor resources.

Kisco Senior Living describes its mission as creating a great place to live for residents and a great place to work for associates. Employment offers are contingent on successfully completing a drug screen, TB test, background check, and physical exam; these are paid for by the employer. Kisco Senior Living is an Equal Opportunity Employer.

Requirements

• High school graduation is required.
• One to three years of experience working in senior care.
• Must have or be able to obtain the appropriate state license required by law, if required.
• Basic competency using multiple forms of technology, including Microsoft Office applications, internet-based systems, and custom systems.
• Ability to work a flexible schedule, including weekends and holidays as needed.

Nice To Haves

• Previous supervisory experience.
• College coursework.
• Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) credential.
• CPR certification.

Responsibilities

• Monitor and evaluate assigned residents, regularly assess their levels of care, and reassess when their condition changes or to determine whether the setting remains appropriate; notify the Assisted Living Director as required.
• Assist residents with simple requests or identify an appropriate associate to help.
• Learn resident preferences and provide exemplary customer service to exceed expectations and enhance satisfaction.
• Supervise day-to-day departmental operations under the guidance of the department director or Executive Director.
• Respond tactfully and promptly to residents, family members, and staff.
• May supervise resident medication programs and monitor physician orders to ensure they are followed accurately and on time.
• Coordinate with physicians, care providers, and outside health services regarding resident needs.
• May review resident reports and documentation to ensure care services were delivered during each shift, and notify the Assisted Living Director of changes in residents’ conditions or needs.
• Assess residents using the company’s resident care software system.
• Manage or assist with emergency situations responsibly and calmly until aid arrives.
• May assist with scheduling care associates or care conferences.
• Communicate the company vision and strategy to align daily activities with company strategy.
• Manage direct-report schedules and time cards as needed; review payroll documentation, minimize missed punches, monitor overtime, and manage labor costs.
• Collaborate with the department and the broader community team; conduct or assist with staff and daily stand-up meetings.
• Plan, prepare, and monitor daily work schedules to meet labor targets; may prepare assignment sheets for Resident Assistants.
• Protect resident confidentiality and privacy for self and team at all times.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag while working.
• Interview, hire, train, manage, and retain associates; foster associate engagement; coach, mentor, build teams, manage performance, recognize contributions, and support professional development.
• Identify and develop top talent for future succession opportunities.
• Model and promote open and honest communication among associates.
• Seek opportunities to increase efficiency, reduce costs, and support continuous improvement.
• Ensure regulatory compliance and promptly report issues or concerns to the Assisted Living Director and Executive Director.
• Ensure the team follows regulations, laws, Kisco standards, and the Associate Handbook.
• Understand, support, and assist with the community sales process as needed.
• Perform other related duties as required.

Benefits

• Competitive salary of $80,000–$90,000.
• A free meal per shift.
• Health-care benefits, including vision and dental.
• Matching 401(k).
• Paid time off.
• Rewards and bonus opportunities.
• Continuous training and growth opportunities.
• Pre-employment drug screen, TB test, background check, and physical exam paid for by the employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED