Resident Health Services Coordinator (Bella Terra-1290/Cochrane Village-1363)
About The Position
The Resident Health Services Coordinator supports residents at Bella Terra and Cochrane Village, affordable housing properties in Morgan Hill, California, in achieving housing stability, improved health outcomes, and overall wellbeing. The role provides culturally responsive, non-clinical health-related support and service navigation, connects residents with social services and community resources, and helps identify and bring appropriate programs to the properties. The coordinator serves as a bridge among residents, property management, service providers, Managed Care Plans, and community-based organizations, and is expected to demonstrate initiative, accountability, and commitment to EAH Housing’s mission and values. The position coordinates resident services and program activities, including health education, healthcare and behavioral-health navigation, assistance accessing benefits and services, food-resource connections, community-building, and resident outreach. It also builds partnerships with providers and public agencies, supports resident leadership and participation, maintains service documentation and budgets, and contributes to culturally relevant, trauma-informed, and equity-centered service delivery.
Requirements
- Bachelor’s degree in social services, public health, or a related field.
- Three to five years of experience in human services, community-based work, or CHW roles, including at least two years of experience with supportive housing or social services.
- Lived experience or deep familiarity with the communities served.
- Valid driver’s license and DMV clearance.
- Access to reliable transportation; employees using their own vehicle must maintain auto insurance meeting EAH’s minimum requirements.
Nice To Haves
- Community Health Worker (CHW) certification or willingness to obtain certification.
- Master’s degree in Social Work, Public Health, or a related field.
- Familiarity with local, state, and federal housing regulations.
- Familiarity with funding sources for housing and programs.
- Familiarity with Medi-Cal, CalAIM, Managed Care Plans, or county service systems.
- Ability to manage multiple priorities, including complex and time-sensitive projects.
- Bilingual or multilingual ability.
Responsibilities
- Coordinate and provide non-clinical, health-related support, including health education and promotion and navigation of healthcare, behavioral health, and social service systems.
- Help residents understand and access Medi-Cal benefits, primary and specialty care, behavioral health services, and substance-use services.
- Support identification and warm handoffs to CalAIM Community Supports or Enhanced Care Management, coordinating with Managed Care Plans, CHW supervisors, and service partners as required.
- Help residents address social drivers of health, including food security, transportation, benefits access, and housing stability.
- Connect residents to community food resources and facilitate onsite food distributions as needed.
- Coordinate and oversee resident services and program activities on and off site; provide information, assistance, referrals, and follow-up.
- Conduct needs assessments, obtain resident feedback through an annual Resident Satisfaction Survey, develop supportive relationships, and conduct outreach to encourage program participation.
- Provide and coordinate opportunities for residents to learn skills, build community, and promote self-sufficiency through social, educational, and StayWell activities.
- Establish connections with service providers and maintain an online community resource directory.
- Create monthly newsletters and calendars of events and activities.
- Maintain collaborative relationships with property managers and REM staff and participate in weekly site-team meetings.
- Participate in company-wide special initiatives, such as scholarships and digital learning, as applicable.
- Assist with recruiting and coordinating volunteers and vendors as needed.
- Help residents build informal support networks with residents, family, and friends.
- Attend Resident Council meetings and work with the Council and residents to encourage participation and access to program activities.
- Promote resident leadership, peer support, and community connection; support culturally relevant programming and trauma-informed, equity-centered service delivery.
- Work with provider agencies, public agencies, and community volunteer groups to maximize program effectiveness, and monitor participating agencies for quality and compliance with service agreements.
- Maintain accurate and timely documentation of resident engagement, service coordination, and budgets using approved systems and tools.
- Follow confidentiality, HIPAA, fair housing, and organizational policies.
- Attend department and company meetings and trainings.
- Participate in EAH’s Injury and Illness Prevention Plan.
- Maintain regular and predictable attendance.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 403(b) retirement plan with a match of up to 5%
- Vacation accrual
- Paid sick days
- Paid holidays
- Flexible work schedule and flexible start times for REM onsite positions
- Employee Wellness Program
- Flexible Spending Account
- Employee Assistance Program offering mental health, financial, and legal services
- $1,500 employee referral program
- EAH University in-house training program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
