Concierge

LEFRAK ORGANIZATION•Miami, FL

9d•$40,000 - $45,000

About The Position

The Resident Concierge is the first point of contact for residents, guests, and visitors entering the community. Through a welcoming manner and exemplary service, the concierge creates positive relationships and helps people feel at home. The role takes ownership of service quality and relationship-building while supporting residents, community operations, and retention efforts.

Requirements

High school graduate or GED.
Ability to read, write, and speak English.
At least 3 years of experience in general customer service, hospitality, or a hotel environment.
Maintain a sharp, professional, clean, and well-groomed appearance.
Proficiency with MS Office products and ability to navigate property software.
Customer-focused mentality.
Ability to lift up to 25 pounds.
Excellent interpersonal and communication skills for interacting with building occupants and staff.
Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and frequently sit.
Ability to navigate the property/building quickly and easily as required.
Ability to repeat motions with the wrists, hands, and fingers.
Ability to detect auditory and visual emergency alarms.

Nice To Haves

Some college preferred.
FDNY certificates of fitness for operating a low-pressure boiler and residential sprinkler systems are helpful.

Responsibilities

Resolve resident needs by submitting maintenance requests, providing loanable items, or communicating with leasing staff.
Represent the company professionally through personal appearance, attention to detail, jobsite cleanliness, customer service, and safety.
Document and record work, deliveries, incidents, and other relevant matters in an end-of-shift report.
Respond to emergencies as needed or as directed by management.
Build rapport with residents and support retention efforts.
Execute or help plan community events and calendars as directed by management.
Monitor inventory levels of hospitality refreshments and/or the coffee bar.
Organize and maintain a clean, neat package room.
Assist residents with packages and inquiries.
Encourage residents and prospects to leave positive reviews in public forums.
Take an active role in maintaining and keeping the community well-groomed.
Perform other duties and responsibilities as assigned.