Residences Maintenance Supervisor

Crescent Careers•Horseshoe Bay, TX

About The Position

The Residences Maintenance Supervisor performs and coordinates maintenance and repairs in participating condominiums, townhomes, and single-family homes. The role covers plumbing, electrical, HVAC, appliances, fixtures, general building issues, minor carpentry, drywall, painting, caulking, cosmetic repairs, and troubleshooting guest-use systems, within applicable training and licensing requirements. The supervisor identifies work requiring specialized contractors and ensures repairs meet quality, safety, and appearance standards. The position manages work orders and rental readiness, prioritizing work according to safety, urgency, guest impact, and occupancy. It coordinates maintenance around guest arrivals and departures and owner stays, responds to concerns in occupied properties, documents work and costs, follows up on outstanding requests, and keeps Rental Management informed of pending work and property readiness. The supervisor also assists with preventive maintenance schedules and biannual inspections, plans daily maintenance activities, assigns and monitors maintenance associates, and provides hands-on training and technical guidance. Additional responsibilities include coordinating vendors and contractors; communicating professionally with owners, guests, and associates; monitoring materials, equipment, expenses, and owner billing records; responding to emergencies and participating in after-hours coverage as assigned; maintaining safety, compliance, and vehicle-care practices; and coordinating with Rental Management and other Resort departments. The position is expected to demonstrate accountability, quality workmanship, professionalism, sound judgment, and attention to detail while protecting owner property and Resort assets.

Requirements

Minimum age of 21.
Valid driver's license; must meet the Resort's vehicle insurance requirements.
High school diploma or equivalent.
Previous residential, condominium, hospitality, or property maintenance experience.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, appliances, carpentry, and finish repairs.
Demonstrated proficiency in at least three maintenance trade categories.
Ability to diagnose issues and complete repairs independently within applicable licensing requirements.
Knowledge of OSHA safety standards, Hazard Communication, and proper use of tools and equipment.
Strong organizational, communication, time management, and problem-solving skills.
Ability to operate work-order systems and maintain accurate documentation.

Nice To Haves

Technical trade education or certification.
Supervisory or team leadership experience.

Responsibilities

Perform and coordinate maintenance and repairs in participating condominiums, townhomes, and single-family homes, including plumbing, electrical, HVAC, appliances, fixtures, and general building issues within training and licensing requirements.
Perform minor carpentry, drywall, painting, caulking, and cosmetic repairs; troubleshoot televisions, thermostats, and other guest-use systems.
Identify issues requiring specialized contractors and ensure completed repairs meet quality, safety, and appearance standards.
Review, prioritize, assign, and complete work orders based on safety, urgency, guest impact, and rental occupancy.
Coordinate maintenance around guest arrivals and departures, owner stays, and rental inventory; respond promptly to concerns in occupied properties.
Document issues, repairs, materials, labor hours, and completion status; perform quality checks before closing work orders.
Follow up on outstanding requests and backordered materials, and keep the Rental Property Manager and Assistant Rental Property Manager informed about pending work and property readiness.
Assist in developing and maintaining a preventive maintenance schedule, including seasonal HVAC service within licensing requirements.
Participate in the Rental Program's biannual inspections of fixtures, electrical components, appliances, water heaters, HVAC systems, doors, and windows.
Identify water intrusion, leaks, wear, and damage; recommend preventive repairs and maintain records of completed preventive maintenance and outstanding deficiencies.
Plan daily maintenance activities and assign and monitor maintenance associates' work.
Monitor productivity, work quality, attendance, and adherence to procedures; provide hands-on training and technical guidance.
Ensure adequate staffing coverage based on occupancy and scheduled projects; report performance concerns, safety violations, and resource limitations to the Rental Property Manager.
Promote a professional, respectful, and team-oriented work environment.
Coordinate approved vendors and contractors, assist with estimates, and arrange access to rental properties.
Monitor contracted projects, verify completed work meets Resort standards, and communicate delays, additional needs, or unexpected costs.
Maintain vendor service records and ensure contractors follow Resort policies, access procedures, and safety requirements.
Interact professionally with owners, guests, and associates and respond to concerns with urgency and attention to detail.
Respect owner property, belongings, and privacy; minimize disruption and leave work areas clean and presentable.
Communicate findings to Rental Management for owner follow-up and protect the reputation of the Rental Program.
Monitor supplies, parts, tools, and equipment; coordinate purchasing through approved Resort procedures.
Track materials and labor by property to support accurate owner billing and reserve account allocations.
Recommend cost-effective repair or replacement solutions and obtain management authorization before repairs or purchases requiring approval.
Keep storage areas organized and secured, and report damaged, missing, or malfunctioning equipment.
Respond to emergencies such as water leaks, plumbing failures, HVAC outages, and electrical concerns; take immediate action to protect guests, associates, and owner assets.
Coordinate emergency services or contractors, notify Rental Management promptly, and document incidents and follow-up repairs.
Participate in after-hours emergency coverage as assigned.
Follow Resort safety policies, OSHA requirements, and building codes; use proper PPE and promptly address unsafe conditions.
Immediately report workplace accidents, injuries, property damage, and safety concerns.
Operate tools, ladders, equipment, and vehicles safely; complete vehicle inspections and ensure scheduled vehicle service is performed.
Maintain daily maintenance records, work-order documentation, and property-specific expense records.
Provide regular updates to Rental Management and coordinate with Housekeeping, Front Office, Reservations, Engineering, Security, and other departments.
Identify recurring issues, recommend long-term solutions, and assist with maintenance schedules and property improvement plans.
Participate in departmental meetings and training and perform additional duties as assigned by Rental Management.
Work independently, prioritize according to operational needs, rental schedules, and guest impact, communicate delays proactively, and maintain strong working relationships across Resort departments.
Exercise sound judgment about when management approval is required, maintain composure during emergencies and high-occupancy periods, and protect owner property and Resort assets.
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with appropriate assistance or equipment.