Residences Housekeeping Supervisor

Marriott•Naples, FL

About The Position

The Residences Housekeeping Supervisor inspects common areas, the pool, and other spaces after they have been cleaned to ensure quality standards. The position assists the Director of Facilities with daily activities and coordinates the efforts of Housekeeping, Engineering, and Concierge. The supervisor prepares, distributes, and communicates changes in room assignments, communicates issues to the next shift, and completes required paperwork. The role assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. It requires following company, safety, and security policies; reporting maintenance problems, safety hazards, accidents, or injuries; and completing safety training and certifications. The supervisor maintains a clean and professional appearance, protects confidential information and company assets, provides courteous service to Residents and guests, communicates professionally, and supports positive working relationships and quality standards. The job also requires physical activity throughout the shift, including moving housekeeping equipment and objects, and using computers or point-of-sale systems to enter and locate work-related information. Other reasonable duties may be assigned by Supervisors.

Requirements

At least 1 year of supervisory experience is required.
Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance and more than 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to communicate clearly and professionally and respond appropriately to employee and guest needs.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than 1 year of related work experience.

Responsibilities

Inspect cleaned common areas, the pool, and other spaces to ensure quality standards.
Assist the Director of Facilities in managing daily activities.
Coordinate the efforts of Housekeeping, Engineering, and Concierge.
Prepare, distribute, and communicate changes in room assignments.
Communicate issues to the next shift.
Complete required paperwork.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, preserve confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge Residents and guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak clearly and professionally; develop positive working relationships; and listen and respond appropriately to other employees’ concerns.
Ensure adherence to quality expectations and standards.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Perform other reasonable job duties as requested by Supervisors.