Residences Housekeeping Attendant

Marriott•North Hills, NY

1d•$25 - $27

About The Position

The Residences Housekeeping Attendant responds to guest and departmental requests, prepares and transports a housekeeping cart, and cleans assigned guest rooms and hallways. The role includes entering guest rooms according to access and vacancy procedures; replacing amenities, supplies, linens, and terry; making beds; cleaning bathrooms; removing trash and room-service items; checking appliances; straightening and dusting furnishings; polishing surfaces; removing marks; and vacuuming and performing floor care. The attendant follows company, safety, and security policies, reports maintenance issues and safety incidents, completes required safety training, and stores flammable materials properly. The role also requires a clean and professional appearance, confidentiality, courteous guest service, clear communication, teamwork, and adherence to quality standards. The attendant performs other reasonable duties as requested by supervisors and meets the physical demands of housekeeping work, including handling loads, operating a loaded cart, and standing or moving for extended periods. Marriott International describes itself as an equal opportunity employer committed to welcoming all and providing access to opportunity. The Ritz-Carlton presents its Gold Standards, including its Employee Promise, Credo, and Service Values, as guiding principles for the role.

Requirements

No high school diploma or GED equivalent required.
No related work experience required.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance and more than 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a housekeeping cart with supplies and transport it to the assigned area.
Follow guest-room access procedures and ensure the room is vacant before entering.
Replace guest amenities and supplies, dirty linens, and terry with clean items.
Make beds and fold terry.
Clean bathrooms; remove trash, dirty linen, and room-service items.
Check that room appliances are present and working.
Straighten desk items, furniture, and appliances; dust and polish surfaces; remove marks from walls and furnishings.
Vacuum carpets and perform floor care in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and appearance, and protect confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.