Residences Maintenance Supervisor

Horseshoe Bay Resort•Horseshoe Bay, TX

About The Position

The Residences Maintenance Supervisor performs and coordinates maintenance and repairs in participating condominiums, townhomes, and single-family homes in the Rental Program. The role oversees work orders, rental readiness, preventive maintenance, inspections, vendor coordination, materials, and emergency response while ensuring repairs meet Resort quality, safety, and appearance standards. The supervisor plans daily activities and assigns and monitors maintenance associates’ work, provides hands-on training and technical guidance, and coordinates coverage according to occupancy and scheduled projects. The role communicates with Rental Management and other Resort departments, maintains accurate work-order and expense records, and supports owner and guest service while protecting property and Resort assets. The position requires working knowledge of multiple maintenance trades, the ability to diagnose and independently complete repairs within applicable licensing requirements, and familiarity with safety standards and maintenance documentation. It also includes assigned after-hours emergency coverage and safe operation and care of Resort-owned vehicles, tools, and equipment.

Requirements

Minimum age of 21 and a valid driver’s license; must meet the Resort’s vehicle insurance requirements.
High school diploma or equivalent.
Previous residential, condominium, hospitality, or property maintenance experience.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, appliances, carpentry, and finish repairs, with demonstrated proficiency in at least three maintenance trade categories.
Ability to diagnose issues and complete repairs independently within applicable licensing requirements.
Knowledge of OSHA safety standards, Hazard Communication, and proper use of tools and equipment.
Strong organizational, communication, time management, and problem-solving skills.
Ability to operate work-order systems and maintain accurate documentation.
Ability to regularly lift and/or move up to 10 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds with appropriate assistance or equipment.

Nice To Haves

Technical trade education or certification.
Supervisory or team leadership experience.

Responsibilities

Perform and coordinate residential maintenance and repairs, including plumbing, electrical, HVAC, appliance, fixture, and general building issues within training and licensing requirements.
Perform minor carpentry, drywall, painting, caulking, and cosmetic repairs; troubleshoot televisions, thermostats, and other guest-use systems.
Identify issues requiring specialized contractors and verify completed repairs meet quality, safety, and appearance standards.
Review, prioritize, assign, and complete work orders based on safety, urgency, guest impact, and rental occupancy.
Coordinate maintenance around guest arrivals and departures, owner stays, and rental inventory; respond promptly to concerns in occupied properties.
Document issues, repairs, materials, labor hours, and completion status; conduct quality checks before closing work orders.
Follow up on outstanding requests and backordered materials, and keep the Rental Property Manager and Assistant Rental Property Manager informed about pending work and property readiness.
Assist in developing and maintaining preventive maintenance schedules, including seasonal HVAC service within licensing requirements.
Participate in biannual Rental Program inspections of fixtures, electrical components, appliances, water heaters, HVAC systems, doors, and windows.
Identify water intrusion, leaks, wear, and damage; recommend preventive repairs and maintain records of preventive maintenance and outstanding deficiencies.
Plan daily maintenance activities and assign and monitor maintenance associates’ work.
Monitor productivity, work quality, attendance, and adherence to procedures; provide hands-on training and technical guidance.
Ensure adequate coverage based on occupancy and scheduled projects; report performance concerns, safety violations, and resource limitations to the Rental Property Manager.
Promote a professional, respectful, and team-oriented work environment.
Coordinate approved vendors and contractors, assist in obtaining estimates, and arrange access to rental properties.
Monitor contracted projects, verify work meets Resort standards, communicate delays, additional needs, or unexpected costs, and maintain vendor service records.
Ensure contractors follow Resort policies, access procedures, and safety requirements.
Interact professionally with owners, guests, and associates; respond to concerns with urgency and attention to detail.
Respect owner property, belongings, and privacy; minimize disruption and leave work areas clean and presentable.
Communicate findings to Rental Management for owner follow-up and protect the Rental Program’s reputation.
Monitor supplies, parts, tools, and equipment; coordinate purchasing through approved Resort procedures.
Track materials and labor by property to support owner billing and reserve account allocations.
Recommend cost-effective repair or replacement solutions and obtain management authorization before repairs or purchases requiring approval.
Keep storage areas organized and secured; report damaged, missing, or malfunctioning equipment.
Respond to emergencies such as water leaks, plumbing failures, HVAC outages, and electrical concerns to protect guests, associates, and owner assets.
Coordinate emergency services or contractors, promptly notify Rental Management, and document incidents and follow-up repairs.
Participate in after-hours emergency coverage as assigned.
Follow Resort safety policies, OSHA requirements, and building codes; use proper PPE and promptly address unsafe conditions.
Immediately report workplace accidents, injuries, property damage, and safety concerns.
Safely operate tools, ladders, equipment, and vehicles; complete vehicle inspections and ensure scheduled vehicle service is performed.
Maintain daily maintenance records, work-order documentation, and property-specific expense records.
Provide regular updates to Rental Management and coordinate with Housekeeping, Front Office, Reservations, Engineering, Security, and other departments.
Identify recurring issues, recommend long-term solutions, and assist with maintenance schedules and property improvement plans.
Participate in departmental meetings and training and perform additional duties as assigned by Rental Management.
Work independently, prioritize according to operational needs, rental schedules, and guest impact, communicate delays proactively, and exercise sound judgment about when management approval is required.
Maintain professionalism, accountability, attention to detail, and strong working relationships; protect owner property and Resort assets and follow Horseshoe Bay Resort policies and procedures.