Residence Manager

ADAPT Community Network•Brooklyn, NY

About The Position

The Residence Manager is responsible for the daily operations of a residential program serving people with developmental disabilities. Under the supervision of program leadership, the manager provides direct supervision to residential staff, oversees facility management, and ensures a safe, supportive, person-centered living environment that complies with OPWDD regulations and agency standards. The role supports the independence, well-being, and community inclusion of the people served while maintaining high standards of care and operational excellence. The position collaborates with interdisciplinary teams and coordinates with families, guardians, clinical staff, and external stakeholders. It oversees medical and behavioral support, staff operations, physical facility needs, household finances, records, and regulatory compliance. The Residence Manager responds to emergencies and may cover shifts as needed, including to ensure coverage across shifts, holidays, and emergencies.

Requirements

High school diploma or GED required.
Minimum of three years of supervisory or managerial experience, preferably in a residential or developmental disabilities setting.
Valid New York State Driver’s License in good standing required.
Must be AMAP (Approved Medication Administration Personnel) certified or eligible for certification.
Strong leadership and supervisory skills, including the ability to coach, motivate, and support staff.
Excellent interpersonal and communication skills for interacting with people supported, families, staff, and external partners.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Proficiency in Microsoft Office and electronic documentation systems.

Nice To Haves

Bachelor’s degree in Human Services or a related field preferred.
Knowledge of OPWDD regulations and experience working with individuals with developmental disabilities preferred.

Responsibilities

Collaborate with the interdisciplinary team to coordinate treatment and service plans.
Ensure the health, safety, and dignity of the people supported.
Oversee medical care needs, including medication administration and coordination with clinical staff.
Support development of daily living skills, independence, personal care, household participation, and community involvement.
Advocate with programs, employers, healthcare providers, and community organizations for appropriate services and opportunities.
Coordinate transportation and ensure adaptive equipment is available and maintained.
Hire, orient, train, schedule, and supervise residential staff; ensure adequate coverage across shifts, holidays, and emergencies, and cover shifts when needed.
Coach staff, conduct performance evaluations, and take disciplinary action as needed.
Ensure staff participate in mandatory training, team meetings, and in-service development.
Promote accountability, teamwork, and person-centered support.
Manage the physical program, including maintenance, safety systems, and equipment inspections.
Ensure compliance with OPWDD regulations, agency policies, and regulatory requirements.
Oversee household finances, including bank accounts for people supported, payroll, petty cash, and supply inventory.
Maintain accurate and timely residential records, incident reports, and administrative reports.
Prepare for and participate in audits, inspections, and quality assurance reviews.
Respond to medical and behavioral emergencies using sound judgment and approved procedures; provide first aid, CPR, and crisis intervention as needed.
Ensure staff follow behavior management guidelines and that incidents are promptly reported and addressed.
Liaise with families, guardians, and external stakeholders to support open communication and collaboration.
Participate in agency committees, trainings, and professional development as assigned.
Perform other related duties as requested.