Residence Manager
About The Position
The Residence Manager is responsible for the overall operation, compliance, and performance of assigned residential programs. The role provides leadership to staff, ensures high-quality person-centered services, and maintains regulatory and organizational standards while promoting the health, safety, and independence of individuals served. The position is located in Broome County and offers a salary of $25.00–$26.25. Eligible full-time employees receive medical, dental, and vision coverage, retirement benefits, company-paid life and disability coverage, optional voluntary plans, and 33 days of annual PTO.
Requirements
- Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience.
- Must be physically able to perform required certifications and lift 50 pounds.
- Valid driver’s license acceptable under the agency’s insurance carrier guidelines.
Responsibilities
- Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards.
- Supervise, coach, and evaluate staff, including Assistant Residence Managers and Residential Aides; support hiring, scheduling, payroll approvals, and ongoing performance management.
- Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation.
- Ensure completion, accuracy, and compliance of program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records.
- Lead and participate in interdisciplinary meetings and case conferences, and communicate with families, guardians, and service providers.
- Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served.
- Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required.
- Ensure staff complete required training and maintain certifications such as CPR, First Aid, and SCIP, while supporting ongoing professional development.
- Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Company-paid life and disability coverage
- Optional voluntary plans
- 33 days of annual PTO for eligible full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
