Residence Manager

HEARTSHARE HUMAN SERVICES OF NEW YORK • New York, NY

8d • $66,300 - $66,300 • Onsite

About The Position

The Residence Manager is responsible for the day-to-day operations of one residential program serving people with developmental disabilities. Reporting to the Coordinator, and working in conjunction with the Coordinator, the Residence Manager provides leadership, vision, and direction for client services, program development, fiscal management, regulatory compliance, physical plant management, and program staffing.

The role oversees residential operations and safety, including regulatory compliance, staffing schedules, purchasing and inventory, petty cash, incident documentation, facility maintenance, inspections, fire drills, and preparation for internal and OPWDD surveys and audits. It also involves recruiting, hiring, training, supervising, and evaluating staff; managing time and attendance; and monitoring required certifications and training.

The Residence Manager supports program and service development by organizing community inclusion calendars, ensuring medical and clinical meetings and appointments take place, documenting meeting notes, and following up on recommendations. The role also reviews incidents, coordinates required notifications and follow-up, submits SCIP forms and trend reports, and attends SRC meetings as needed.

Requirements

• High school diploma or GED.
• Five years of experience in developmental disabilities or a related field.
• At least two years of supervisory experience in a residential program.

Nice To Haves

• Bachelor’s degree from a four-year college or equivalent.

Responsibilities

• Ensure the residence complies with applicable regulations and organizational policies and procedures.
• Develop and submit monthly schedules to the Coordinator and DOP, ensure adequate coverage, and publish schedules biweekly to staff.
• Complete monthly inventory and purchase food and supplies from approved vendors, ensuring items meet residents’ dietary needs.
• Reconcile orders with deliveries, sign invoices, and send invoices to the central office.
• Manage petty cash, reconcile it biweekly, and ensure funds are properly documented and used.
• Ensure incidents are documented and reported in a timely manner; submit required reports and notifications, including quarterly trend reports and SCIP forms.
• Develop and publish observation schedules in accordance with agency standards, upload schedules and forms to SharePoint, and review observations and follow up as they occur.
• Maintain the facility, complete monthly maintenance checklists, and conduct daily inspections for cleanliness and hazards.
• Develop fire drill schedules according to regulatory standards, review drills, and ensure required paperwork is processed.
• Implement systems to meet regulatory standards and ensure staff follow state and federal regulations and HeartShare policies and procedures.
• Ensure programs satisfactorily pass internal HeartShare surveys and OPWDD surveys and audits, without 45- or 60-day letters being issued.
• Recruit, hire, and train residential staff in accordance with regulations and agency guidelines; coordinate with Human Resources and provide timely feedback and updates.
• Ensure staff receive required certifications and recertifications, recommend training, and track attendance and completion.
• Complete staff evaluations and performance reviews in accordance with agency policies and procedures.
• Manage employee time and attendance and review and approve timecards, vacation, and other requests in Paycom.
• Review Precision Care (Pcare) daily for timely completion and coordinate with the Services Support Coordinator (SSC) team to monitor compliance and prevent overuse of DCE.
• Develop and publish monthly community inclusion calendars and review inclusion logs weekly for appropriate documentation.
• Ensure medical and clinical meetings occur according to agency expectations; schedule appointments based on meeting decisions and ensure they occur.
• Record meeting notes and follow up on recommendations as assigned.
• Participate in and follow up on recommendations from Day Program and Life Plan Meetings.
• Check daily for incident occurrences, review them for accuracy, and complete necessary follow-up, including notifications and medical follow-up.
• Verify monthly that documentation needed to close occurrences is present, including investigation summaries and statements.
• Submit items to SRC as needed to address investigator and SRC recommendations, and respond to questions.
• Submit SCIP forms, trend reports, and other required documents.
• Attend SRC meetings as needed to address specific concerns.

Benefits

• Paid vacation, sick, and personal days, and holidays.
• 403(B) retirement plan with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending accounts for dependent care, medical expenses, parking, and transit.
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount.
• Verizon Wireless discount.
• BJ’s membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, and gift certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED