Residence Manager

Achieve Ny • Binghamton, NY

1d

About The Position

The Residence Manager is responsible for the overall operation, compliance, and performance of assigned residential programs. The role provides leadership to staff, ensures high-quality person-centered services, and maintains regulatory and organizational standards while promoting the health, safety, and independence of individuals served.

The Residence Manager oversees daily program operations, supervises and develops staff, maintains program documentation and compliance, and supports consistent service delivery through communication with internal teams, leadership, families, guardians, service providers, and community partners. The position participates in a 24/7 on-call rotation.

Requirements

• Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience.
• Must be physically able to perform required certifications and lift fifty (50) pounds.
• Valid driver’s license acceptable to the agency’s insurance carrier guidelines.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards.
• Supervise, coach, and evaluate staff, including Assistant Residence Managers and Residential Aides; support hiring, scheduling, payroll approvals, and ongoing performance management.
• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation.
• Ensure completion, accuracy, and compliance of program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records.
• Lead and participate in interdisciplinary meetings and case conferences, and communicate with families, guardians, and service providers.
• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served.
• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required.
• Ensure staff complete required training and maintain certifications such as CPR, First Aid, and SCIP, while supporting ongoing professional development.
• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Company-paid life and disability coverage
• Optional voluntary plans
• 33 days of annual paid time off for eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree