Residence Manager

The Jewish Board•Brooklyn, NY

About The Position

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness in living in the community as independently as possible. Staff use a non-judgmental, harm-reduction approach to help residents pursue personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. The work emphasizes stable housing, cultural competence, an anti-racist lens, and respect for each individual’s dignity and journey. The Residence Manager reports directly to the Program Director within the Adult & Family Residential Services Division. The role provides program support and oversight for residential apartment maintenance and resident safety, including arranging routine and emergency maintenance and liaising between program staff and the maintenance department to ensure timely repairs. The position requires carrying a cell phone 24 hours a day, 7 days a week, 365 days a year. The Residence Manager documents maintenance work, prepares tracking reports, supports residents and staff during crises or when additional help is needed, and helps ensure that safety systems and facility standards meet regulatory requirements. The role also involves budget responsibility, apartment inspections and preparation for new tenancies, collaboration with agency departments and service teams, and travel to apartments across the five boroughs.

Requirements

At least three years of experience.
Prior experience working with adults diagnosed with mental illness and with histories of homelessness and substance abuse.
Ability to work independently on projects and collaboratively with others.
Organized, meticulous, and attentive to detail.
Strong computer skills, particularly in Microsoft Word and Excel.
Technological competence in administrative practices.
Ability to read paper and electronic documents and perform data entry in various computer programs.
Ability to engage in physical activities within the residence.
Ability to carry a cell phone 24 hours a day, 7 days a week, 365 days a year.

Nice To Haves

Bachelor’s degree in Human Services preferred.

Responsibilities

Oversee maintenance of residential apartments and resident safety.
Document work completed in resident apartments in appropriate systems, including MyAvatar, and prepare reports tracking maintenance and repairs.
Schedule routine and emergency maintenance and liaise between program staff and the maintenance department to ensure timely apartment repairs.
Work directly with clients and program staff during crises, specific needs, or when additional assistance is required.
Ensure systems are in place to meet client and employee safety needs.
Ensure the physical plant and facilities meet safety and aesthetic standards established by the agency’s regulatory bodies.
Facilitate or participate in team meetings as needed and participate in meetings as assigned.
Take responsibility for and adhere to program budgets.
Complete special or ad hoc projects and tasks as assigned.
Participate in inspections and apartment walkthroughs and prepare vacant apartments for tenancy.
Establish and maintain working relationships with the agency’s Facilities and Real Estate Departments.
Participate in consumer or tenant meetings and work with staff to address and resolve entitlement issues.
Run reports in Tableau, document work in MyAvatar, and use the SysAid ticketing system as needed.
Conduct apartment administrative walkthroughs and submit internal JBFCS reports related to apartment needs when necessary.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Perform other duties as assigned.