Residence Manager

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

2d•$66,300 - $66,300•Onsite

About The Position

The Residence Manager is responsible for the day-to-day operations of a residential program serving people with developmental disabilities. Reporting to the Coordinator, the manager works with the Coordinator to provide leadership, vision, and direction for client services, program development, fiscal management, regulatory compliance, physical plant management, and program staffing. The role oversees residential operations and safety, including regulatory compliance, staffing coverage, food and supply inventories, petty cash, incident reporting, facility maintenance, inspections, and fire drills. It also includes recruiting, training, supervising, and evaluating staff; managing time and attendance; supporting staff certifications and professional development; and monitoring required documentation and service records. The Residence Manager coordinates community inclusion activities and medical and clinical meetings, supports appointments and follow-up on recommendations, and manages incident documentation and response, including required submissions and participation in SRC meetings as needed. The position is based at Midwood Residence in Brooklyn, New York, with travel of up to 25% and a salary of $66,300.

Requirements

High school diploma or GED.
At least five years of experience in developmental disabilities or a related field.
At least two years of supervisory experience in a residential program.

Nice To Haves

Bachelor’s degree from a four-year college or equivalent.

Responsibilities

Ensure the residence complies with applicable regulations and organizational policies and procedures.
Develop and submit monthly staff schedules to the Coordinator and DOP, ensure adequate coverage, and publish schedules to staff biweekly.
Complete monthly inventory and purchase food and supplies through approved vendors; ensure supplies meet residents’ dietary needs; reconcile deliveries and send invoices to the central office.
Manage petty cash, reconcile it biweekly, and maintain appropriate documentation and use of funds.
Ensure incidents are documented and reported promptly, and submit required notifications, quarterly trends, SCIP forms, and other documents.
Develop and publish observation schedules in accordance with agency standards, upload schedules and forms to SharePoint, and review and follow up on observations.
Maintain the facility, complete monthly maintenance checklists, and conduct daily inspections for cleanliness and hazards.
Develop fire drill schedules, review drills, and ensure required paperwork is processed.
Implement systems to ensure regulatory compliance and staff adherence to state and federal regulations and HeartShare policies; support satisfactory internal and OPWDD surveys and audits.
Recruit, hire, and train residential staff, partnering with Human Resources and providing timely hiring feedback and updates.
Ensure staff obtain required certifications and recertifications; recommend training and track attendance and completion.
Complete staff evaluations and performance reviews according to agency policies and procedures.
Manage employee time and attendance, review and approve timecards, and process vacation and other requests in Paycom.
Review Precision Care (Pcare) daily for timely completion and coordinate with the Services Support Coordinator team to monitor compliance and prevent overuse of the DCE Program and Service Development.
Develop and publish monthly community inclusion calendars and review inclusion logs weekly for appropriate documentation.
Ensure medical and clinical meetings occur according to agency expectations; arrange appointments, record meeting notes, and follow up on recommendations.
Participate in and follow up on recommendations from Day Program and Life Plan Meetings.
Review incidents daily when they occur for accuracy and required follow-up, including notifications and medical follow-up; ensure monthly occurrence closeout items are present.
Submit materials to SRC as needed to address investigator and SRC recommendations, respond to questions, and attend SRC meetings when needed to address specific concerns.

Benefits

Paid vacation, sick, and personal days, and holidays.
403(B) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending accounts for dependent care, medical, parking, and transit.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.