Residence Manager

Catholic Charities Family and Community Services•Penn Yan, NY

11d

About The Position

The Residence Manager oversees the everyday functioning of an Individualized Residential Alternative (IRA), including employee training and support, consumer satisfaction, regulatory compliance, fiscal responsibility, and overall program operations. The manager supervises the Assistant Residential Manager and Direct Support Professionals assigned to the residence and collaborates with residents’ families and other service providers. The role includes overseeing residential habilitation services, maintaining residents’ records and fire-safety documentation, responding to crises and medical emergencies, supporting accurate medication administration, arranging transportation, and coordinating staffing, training, meetings, finances, and facility maintenance. The manager participates in audits and inspections, maintains compliance with applicable regulations and agency policies, and takes part in a rotating manager-on-call schedule that provides 24-hour accessibility. The position requires a high school diploma or GED, at least one year of experience working with individuals with intellectual or developmental disabilities, at least one year of supervisory experience, and a valid New York State driver’s license with an acceptable driving record. A degree in Human Services is preferred. A combination of education and experience may be substituted at the discretion of the Vice President of I/DD Services. The role requires travel throughout the counties served in all weather conditions and use of a reliable, registered, insured vehicle. Employment offers are contingent on successful completion of a background check.

Requirements

High school diploma or GED.
At least one year of experience working with individuals with intellectual or developmental disabilities.
At least one year of supervisory experience.
Valid New York State driver’s license and a driving record acceptable to the agency and its insurance carrier.
Reliable, registered, and insured vehicle, with ability to travel throughout the counties served in all weather conditions.
Ability to function independently with minimum supervision and exercise sound professional judgment.
Excellent verbal and written communication skills.
Ability to multitask and prioritize duties.
Ability to maintain confidentiality of consumer, employee, and billing records.
Proficiency and experience with PCs and Microsoft applications.
Ability to analyze and interpret data and handle problem resolution.
Ability to work with diverse populations, including low- to moderate-income families.
Ability to foster cooperation and teamwork through positive, constructive communication.
Commitment to agency mission and adherence to its Code of Conduct and compliance policies.
Ability to provide effective, equitable, understandable, respectful services responsive to diverse cultural beliefs, preferred languages, health literacy, and communication needs.
Successful completion of a background check is required for an employment offer.
Frequently required to sit, talk, hear, stand, walk, use hands for typing, and lift up to 25 pounds; vision abilities include close and distance vision and adjusting focus.

Nice To Haves

Degree in Human Services, such as Social Work or Psychology.

Responsibilities

Oversee residential habilitation services for each resident, including integration, independence, individualization, and productivity.
Oversee the residence operating budget and maintain fiscal accountability for expenditures, including residents’ expenditures.
Maintain residents’ records, including residential habilitation, medical, behavioral, financial, fire-safety, service-plan, and protective-oversight records.
Support residents in learning and maintaining fire-evacuation skills and maintain current fire-safety records.
Respond appropriately to crisis situations and medical emergencies.
Ensure accurate medication administration and provide medication administration as needed.
Assess medically related situations, contact the on-call RN when necessary, and ensure the RN’s recommendations are followed and documented.
Arrange or provide transportation as needed and oversee mileage and vehicle-maintenance records.
Supervise staff, including hiring, evaluation, development, performance feedback, scheduling, coverage, time-off requests, and timesheet approvals.
Provide emergency direct care when necessary and promote team building at the work site.
Ensure staff training is completed and documented; provide classroom and individual instruction and model appropriate interactions with residents and others.
Schedule and facilitate staff meetings; attend or chair management meetings as needed; share information with staff and others.
Attend mandatory training and coordinate or attend resident-related meetings, ensuring follow-up is completed.
Participate in special projects, committees, and internal and external audits; ensure compliance with applicable regulations and agency policies.
Complete and submit required reports, review reports, logs, and mail, and maintain an organized filing system.
Coordinate program financial procedures, including grocery shopping, vehicle maintenance, and house maintenance and repairs, in accordance with DD policies and procedures.
Ensure prudent use of funds, oversee residence inventory and supplies, and submit invoices to the Finance Office according to policy.
Monitor residence conditions, report hazards, and ensure repairs are completed in a timely manner.
Oversee and approve staff mileage and ensure routine maintenance of the agency vehicle.
Participate in rotating manager-on-call duties, providing 24-hour accessibility.
Cooperate with staff during inspections or investigations and maintain professional knowledge through reading, workshops, and conferences.
Support the agency’s mission, values, strategic plan, core competencies, community events, and cross-training efforts.
Perform other related duties as requested by the supervisor.
Comply with applicable laws and regulations, the agency’s corporate compliance and ethics program, Code of Conduct, and relevant policies and procedures.