Residence Manager

The Jewish Board•New York, NY

8d•$69,000•Onsite

About The Position

The Residence Manager is a vital member of the Milieu Team at a Children’s Community Residence operated by The Jewish Board. The role supervises Senior Direct Support Professionals and Direct Support Professionals and serves as the program’s functional supervisor, responsible for the residence’s day-to-day operations. This includes maintaining adequate food supplies, ensuring recreational activities take place, supporting youth attendance at school, work, or vocational programs, and ensuring they attend therapy and medical appointments. The Residence Manager uses a culturally competent, person-centered approach to support youth and families. The position coordinates youth programming and treatment-plan implementation, collaborates with clinical and nursing staff and external stakeholders, provides direct milieu care and crisis intervention as needed, and helps ensure program compliance with agency policies and audit standards. The manager also oversees staff schedules, supervision, documentation, training, hiring participation, and staff development. The role includes on-call responsibilities for after-hours crises and facility coverage, and may require emergency coverage during serious staff shortages.

Requirements

Bachelor’s degree in human services or a related field and one year of supervisory experience, with the ability to apply that experience to the smooth operation of the residence; alternatively, a high school diploma and at least three years of supervisory experience.
Excellent youth and family engagement skills.
Strong verbal and written communication skills.
Attention to detail.
Ability to work independently and as part of a team.
Valid driver’s license and willingness to drive an agency vehicle.
Ability to read documents and computer information for analytical purposes, including Excel spreadsheets and software.
Limited manual dexterity and hand-eye coordination are required.
Ability to travel in the community with residents via public transportation as needed, assist with carrying household items, engage in physical activities with youth, and walk up and down stairs.

Nice To Haves

Bilingual Spanish language skills.
Residential experience.
Familiarity with Windows and Excel.
Ability and willingness to learn new systems and application software.

Responsibilities

Coordinate and oversee youth programming, including clinical, recreational, medical, and school services, and oversee day-to-day implementation of clients’ treatment plans.
Prepare the Direct Support Professional staff schedule weekly, two weeks in advance, to ensure appropriate program coverage and staff-to-youth ratios.
Supervise all Senior Direct Support Professionals and Direct Support Professionals.
Provide direct milieu care on an as-needed basis and be on call for after-hours crises.
Collaborate regularly with clinical and nursing staff regarding clients’ functioning.
Participate in intake and admission processes for new referrals, assessments, and discharges.
Work with the Assistant Director and HR to address staff-related issues.
Lead weekly treatment team meetings and group supervision for Senior Direct Support Professionals and Direct Support Professionals; participate in administrative and staff meetings.
Participate in the hiring process.
File incident reports as appropriate and review and update incident reports in the Alltrac system.
Complete timely documentation of youth interactions, including progress and informational notes.
Supervise documentation completed by direct support staff, including incident reports, progress notes, ICMPs, and missing-person reports.
Complete Individual Crisis Management Plans.
Complete Therapeutic Crisis Intervention and Train the Trainer courses to provide ongoing staff training.
Maintain Medication Administration Training certification and administer and oversee administration of medication to clients.
Collaborate with senior administration and external stakeholders.
Create and encourage opportunities for staff development and professional growth.
Remain on call to ensure appropriate facility coverage and provide emergency guidance; provide emergency coverage when required due to serious staff shortages.
Ensure program compliance with audit standards and agency policies for the Direct Support Professional department.
Support youth who identify as LGBTQAI+ and provide crisis intervention as needed.
Incorporate ITM groups and skills into the program.
Participate in regular staff meetings and trainings, including potentially offsite meetings and trainings.
Participate in planning and execution of special and holiday events.
Perform other duties as assigned.
Travel in the community with residents via public transportation as needed.
Assist residents with carrying groceries, laundry, and other household items as needed; engage in physical activities with youth and walk up and down stairs.