RESIDENCE MANAGER

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•Village of Penn Yan, NY

8d•$60,000 - $63,000

About The Position

Catholic Charities Family and Community Services (CCFCS) is hiring a full-time Residence Manager to oversee the everyday functioning of an Individualized Residential Alternative (IRA). The position is responsible for employee training and support, resident satisfaction, regulatory compliance, fiscal responsibility, and overall program operations. The Residence Manager monitors and supervises the Assistant Residential Manager and Direct Support Professionals assigned to the facility and collaborates with residents’ families and other service providers. The role includes overseeing residential habilitation services, resident records and safety, medication administration and medical-response procedures, staffing and staff development, budgets and expenditures, residence and vehicle maintenance, reporting, and compliance. The manager also participates in a rotating manager-on-call schedule that provides 24-hour accessibility. The position supports CCFCS’s mission, values, and strategic plan, including its focus on collaboration, community, innovation, and cultural competence. The schedule is Monday through Friday on the day shift, with an on-call rotation. Salary is $60,000–$63,000. The work environment is usually quiet. Physical demands include frequent sitting, talking, hearing, standing, walking, using hands to type, and lifting up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED required.
At least one year of experience working with individuals with intellectual or developmental disabilities required.
At least one year of supervisory experience required.
A combination of education and experience may be substituted at the discretion of the Vice President of I/DD Services.
Valid New York State driver’s license and a driving record acceptable to the agency and its insurance carrier.
Experience working with diverse populations, including low- to moderate-income families.
Ability to work independently with minimal supervision and use sound professional judgment in ongoing decision-making.
Excellent verbal and written communication skills.
Ability to multitask and prioritize duties.
Ability to foster cooperation and teamwork through positive, constructive communication.
Ability to maintain strict confidentiality of consumer, employee, and billing records.
Proficiency and experience with PCs and Microsoft applications.
Ability to analyze and interpret data and resolve problems.
Continuous access to a reliable, registered, and insured vehicle.
Adherence to ethical business practices, applicable laws and regulations, the CCFCS Code of Conduct, and agency policies and procedures.
Commitment to the agency’s mission statement.
Ability to provide effective, equitable, understandable, respectful, culturally responsive services that address diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
Ability to meet the physical demands of the job, including frequent sitting, talking, hearing, standing, walking, using hands to type, and lifting up to 25 pounds; close and distance vision and ability to adjust focus are also required.
Successful completion of a background check is a condition of employment.

Nice To Haves

Degree in Human Services, such as Social Work or Psychology.

Responsibilities

Oversee residential habilitation services for each resident, including integration, independence, individualization, and productivity.
Oversee residence operating budgets and maintain fiscal accountability for expenditures, including residents’ expenditures.
Maintain residents’ records, including residential habilitation, medical, behavioral, financial, fire safety, individual service plans, and protective oversight plans.
Support residents in developing, retaining, or improving fire evacuation skills and maintain and update fire safety records.
Respond appropriately to crises and medical emergencies.
Ensure accurate medication administration and administer medications as needed.
Assess medical situations, contact the on-call registered nurse when necessary, and ensure recommendations are followed and documented.
Arrange or provide transportation as needed and oversee mileage and vehicle-maintenance records.
Supervise assigned staff, including hiring, evaluation, staff development, and timely performance feedback.
Maintain staff schedules and coverage, provide emergency direct care when necessary, and manage time-off requests and time-sheet approvals.
Promote team building at the assigned work site.
Ensure staff receive appropriate training and that training documentation is submitted and maintained.
Train and develop staff through classroom and one-on-one instruction, modeling appropriate interactions with residents, staff, families, guardians, and service providers.
Submit employee training records or sign-in sheets for training provided directly.
Schedule and facilitate staff meetings; attend or chair management meetings as needed and distribute relevant information.
Attend mandatory training and coordinate or attend resident-related meetings, ensuring follow-up is completed.
Participate in special projects and committees.
Participate in internal and external audits and ensure compliance with applicable regulations and agency policies.
Ensure required reports are completed and submitted on schedule; routinely review reports, logs, and mail and maintain organized files.
Coordinate program financial procedures, including grocery shopping, vehicle maintenance, and house maintenance and repairs in accordance with DD policies and procedures.
Ensure funds are spent properly and prudently.
Oversee residence inventory and supplies, including food, household supplies, and residents’ medications, and ensure invoices are submitted to Finance according to policy.
Monitor the residence for maintenance needs and ensure hazardous conditions are reported and repaired promptly.
Oversee and approve staff mileage and ensure routine maintenance of agency vehicles.
Participate in rotating manager-on-call responsibilities, providing 24-hour accessibility.
Cooperate with internal or external staff during inspections or investigations.
Maintain professional knowledge through reading, workshops, and conferences.
Support the agency’s mission, vision, values, strategic plan, and core competency initiatives.
Assist with planning and implementing community events and cross-trainings.
Perform other related duties as requested by the supervisor.
Adhere to applicable federal and state laws and regulations, confidentiality and documentation requirements, the corporate compliance and ethics program, the Code of Conduct, and agency policies and procedures.
Travel throughout the counties served in all weather conditions and maintain a reliable, registered, and insured vehicle.