Residence Manager

The Jewish Board•New York, NY

11d•$66,300

About The Position

The Residence Manager supports and oversees maintenance of residential apartments and resident safety within The Jewish Board’s Adult & Family Residential Services Division. The role coordinates routine and emergency maintenance, liaises between program staff and the maintenance department to ensure timely repairs, and documents work and tracks apartment maintenance. The manager may work directly with clients and program staff during crises or when additional support is needed, and helps ensure that facility conditions meet safety and aesthetic standards set by regulatory bodies. The role reports directly to the Program Director and requires carrying a cell phone 24 hours a day, 7 days a week, 365 days a year. The position also includes preparing vacant apartments for tenancy, participating in inspections and apartment walkthroughs, maintaining relationships with the agency’s Facilities and Real Estate Departments, supporting consumer or tenant meetings and entitlement issues, and carrying out assigned projects and meetings. Additional duties may include running Tableau reports, documenting work in MyAvatar, using SysAid, submitting internal reports, and traveling to apartments throughout the five boroughs weekly. The role requires a minimum of three years of experience, including prior experience working with adults diagnosed with mental illness and with histories of homelessness and substance abuse. A bachelor’s degree in Human Services is preferred; a high school diploma with three years of experience is also accepted. The successful candidate is organized, detail-oriented, able to work independently and collaboratively, and comfortable with administrative technology and Microsoft Word and Excel. The work environment generally does not involve physical risk or hazardous conditions. The incumbent routinely sits about 70% of the time and stands about 30% of the time, and may engage in physical activities within residences.

Requirements

Minimum of three years of experience.
Prior experience working with adults diagnosed with mental illness and with histories of homelessness and substance abuse.
Bachelor’s degree in Human Services preferred, or high school diploma with three years of experience.
Ability to work independently on projects and collaboratively with others.
Organized, meticulous, and attentive to detail.
Strong computer skills, particularly in Microsoft Word and Excel.
Technological competence in administrative practices.
Ability to read paper and electronic documents and perform data entry into computer programs as needed.
Ability to engage in physical activities within residences.

Nice To Haves

Bachelor’s degree in Human Services.

Responsibilities

Oversee maintenance of residential apartments and resident safety.
Schedule routine and emergency maintenance as needed, and liaise between program staff and the maintenance department to ensure timely repairs.
Document completed work in resident apartments in appropriate systems, including MyAvatar, and prepare reports tracking maintenance and repairs.
Work directly with clients and program staff during crises, specific needs, or when additional help is required.
Ensure systems are in place to address client and employee safety needs.
Ensure the physical plant and facilities meet safety and aesthetic standards in line with regulatory requirements.
Facilitate and/or participate in team meetings when necessary and participate in other assigned meetings.
Manage and adhere to program budgets.
Complete assigned special or ad-hoc projects and tasks.
Participate in inspections and apartment walkthroughs, including administrative walkthroughs when needed.
Prepare vacant apartments for tenancy.
Establish and maintain working relationships with the agency’s Facilities and Real Estate Departments.
Participate in consumer or tenant meetings and work with staff to address and resolve entitlement issues.
Run Tableau reports, document work in MyAvatar, use the SysAid ticketing system, and submit internal reports related to apartment needs as required.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Carry a cell phone 24/7/365.
Perform other duties as assigned.