Residence Manager

The Jewish Board • Staten Island, NY

9d • Onsite

About The Position

The Residence Manager is a vital member of the Milieu Team at The Jewish Board’s Children’s Community Residences. The Jewish Board operates four residences—one in Staten Island and three in the Bronx—that provide culturally competent, person-centered, evidence-based services and skills development to youth and families. The programs aim to improve functioning, strengthen resiliency, prevent hospitalization or rehospitalization, reduce time in out-of-home treatment, and connect youth and families with community-based services.

The Residence Manager functionally supervises the program and oversees its day-to-day operations, including the Senior Direct Support Professionals and Direct Support Professionals. The role helps ensure that youth have food, participate in recreational activities, attend school, work, or vocational programs, and make their therapy and medical appointments. The manager collaborates with clinical and nursing staff, administration, families, and external stakeholders, and provides direct milieu care and crisis support when needed. The position includes on-call responsibilities and may require emergency coverage during serious staffing shortages.

Requirements

• Bachelor’s degree in human services or a related field and one year of supervisory experience; alternatively, a high school diploma and at least three years of supervisory experience.
• Excellent youth and family engagement skills.
• Strong verbal and written communication skills.
• Attention to detail.
• Ability to work independently and as part of a team.
• Valid driver’s license and willingness to drive an agency vehicle.
• Ability to read documents and computer information for analytical purposes.
• Limited manual dexterity and hand-eye coordination is required.
• Ability to travel in the community with residents using public transportation as needed.
• Ability to assist residents with carrying groceries, laundry, and other household items as needed.
• Ability to engage in physical activities with youth and walk up and down stairs.
• Ability and willingness to learn new systems and application software.

Nice To Haves

• Bilingual Spanish skills.
• Residential experience.
• Familiarity with Windows and Excel.

Responsibilities

• Coordinate and oversee youth programming, including clinical, recreational, medical, and school services, and oversee implementation of treatment plans.
• Prepare the Direct Support Professional staff schedule two weeks in advance to ensure program coverage and appropriate staff-to-youth ratios.
• Supervise Senior Direct Support Professionals and Direct Support Professionals.
• Provide direct milieu care as needed and be on call for after-hours crises and emergencies.
• Collaborate regularly with clinical and nursing staff regarding clients’ functioning.
• Participate in intake and admission processes for new referrals, including assessments and discharges.
• Work with the Assistant Director and Human Resources to address staff issues.
• Lead weekly treatment team meetings and group supervision for Senior Direct Support Professionals and Direct Support Professionals; participate in administrative and staff meetings.
• Participate in hiring and support staff development and professional growth.
• File incident reports as appropriate and review and update reports in the Alltrac system.
• Complete timely documentation of youth interactions, including progress and informational notes; supervise documentation by direct support staff, including incident reports, progress notes, ICMPs, and missing-person reports.
• Complete Individual Crisis Management Plans.
• Complete Therapeutic Crisis Intervention and Train the Trainer courses to provide ongoing staff training.
• Maintain Medication Administration Training to administer and oversee administration of medication to clients.
• Collaborate with senior administration and external stakeholders.
• Ensure program compliance with audit standards and agency policies for the Direct Support Professional department.
• Support youth who identify as LGBTQAI+ and provide crisis intervention as needed.
• Incorporate ITM groups and skills into the program.
• Attend regular staff meetings and trainings, and travel to offsite meetings and trainings when requested.
• Participate in planning and execution of special and holiday events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager