RRNPL - Residence Manager Standalone

Rosewood Hotel Group•Naples, FL

14d•Onsite

About The Position

The Residence Manager supports the day-to-day operations of Rosewood Residences Naples, working closely with the General Manager to coordinate departmental activities, monitor service performance, and implement operational procedures. The role helps ensure efficient service delivery, consistent adherence to established standards, and a seamless, high-quality residential experience. It supports a team of approximately 42 associates serving a community of 42 homes and oversees the readiness and standards of six guest rooms. The position supports operational leadership across residential services, administration, finances, governance, talent and culture, safety, and resident engagement. It maintains communication with homeowners, the Board of Directors, Rosewood corporate leadership, vendors, and other partners. The Residence Manager also helps ensure compliance with governing documents, policies, management agreements, and brand standards while maintaining confidential owner and community records.

Requirements

Bachelor’s degree in Business Administration, Hospitality, Property Management, or a related field; equivalent experience is considered.
At least three years of experience in luxury hospitality, branded residences, private clubs, or high-end residential operations.
Prior experience working with homeowner associations and boards of directors.
Fluency in English.
Strong interpersonal skills, including the ability to engage respectfully and professionally with high-net-worth residents.
High emotional intelligence and the ability to respond calmly and thoughtfully in daily interactions.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and follow-through.
Ability to maintain confidentiality and professionalism.
Service-oriented mindset focused on responsiveness and execution.
Collaborative approach and ability to support leadership as a reliable operational partner.
Executive leadership capability with strategic, financial, and operational acumen.
Stakeholder management skills across owners, boards, and corporate leadership.
Strong financial literacy, including HOA and capital planning experience.
Crisis leadership capability and sound decision-making.

Nice To Haves

Pre-opening experience.
Food & Beverage oversight experience.
Spanish language skills.
CAM license.

Responsibilities

Coordinate hiring, onboarding, training, and systems implementation for associates.
Procure operating equipment, systems, and supplies in line with brand standards, operational needs, and approved budgets.
Manage and process payroll accurately and on time.
Provide day-to-day support to front desk, housekeeping, valet, and porter teams.
Manage six guest rooms and ensure their readiness and compliance with brand standards.
Engage with homeowners to assess satisfaction, gather insights, identify service improvements, and coordinate resolution of homeowner requests.
Evaluate operational team performance and provide coaching, guidance, and corrective action as needed.
Conduct operational walkthroughs with Food & Beverage, Engineering, Housekeeping, and back-of-house teams to monitor maintenance standards and preventative maintenance programs.
Assist with planning and delivering community events and resident engagement activities.
Maintain operating processes and systems that support consistency, accountability, and operational excellence.
Support the General Manager on operational matters involving Human Resources, Accounting, Housekeeping, Maintenance, and shared services.
Coordinate with third-party vendors supporting HOA administration, compliance, billing, and financial reporting; support accurate and transparent processes aligned with governing documents.
Assist with oversight of assessment and dues collection, monitor payment trends, and coordinate with finance teams and external partners.
Identify and address building, service, and operational issues, track solutions, and support continuous improvement and asset protection.
Help implement and maintain life-safety, security, privacy, and owner-identity protection standards.
Maintain accurate and confidential owner and community records, including profiles, parking and storage assignments, assessments, and resident communications.
Ensure adherence to policies, procedures, governing documents, and brand standards, escalating compliance concerns when necessary.
Support the General Manager in overseeing daily residential operations and executing on-site functions.
Reinforce Rosewood culture, values, and service philosophy through consistent day-to-day execution.
Lead and coordinate residential projects and initiatives from planning through completion, aligned with service standards.
Support adaptation and implementation of operational practices for standalone residential communities.
Assist with monitoring operating budgets, HOA financials, forecasts, and variance reporting; help prepare monthly financial summaries and reports for review.
Assist with capital project tracking, reserve-planning inputs, and refurbishment initiatives.
Coordinate vendors and support procurement and contract administration, balancing cost efficiency and service quality.
Support Board of Directors communications and reporting; assist with board materials, presentations, and operational updates.
Support compliance with governing documents, policies, and management agreements, and facilitate consistent application of community rules, architectural guidelines, and resident standards.
Conduct property walkthroughs and monitor maintenance, cleanliness, and the condition of residences and guest rooms.
Coordinate with internal teams and corporate partners on operational initiatives and continuous improvement.
Support recruitment, onboarding, training, and performance tracking; help reinforce a positive, service-driven culture and ongoing team development.
Support compliance with HR policies, labor regulations, and company standards.
Support incident reporting, emergency response coordination, emergency preparedness plans, and team awareness of procedures; escalate critical issues promptly.
Represent and support the Rosewood brand within the residential community, maintain professional homeowner relationships, and coordinate with corporate teams on resident programs and brand initiatives.