Research Concierge

Flourish Research•San Antonio, TX

38d•Onsite

About The Position

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring a Research Concierge to support our San Antonio, Texas site.

Requirements

High school diploma or equivalent required
2+ years of experience in a patient-facing healthcare, community health, or clinical research setting
Demonstrated ability to communicate complex medical or research information to lay audiences clearly and compassionately
Comfortable with electronic health record systems and digital scheduling tools
Strong organizational skills and attention to detail in documentation
Demonstrated discretion and professionalism in handling Protected Health Information (HIPAA compliance required)

Nice To Haves

Clinical background: Medical Assistant (MA), CNA, CRC, or LPN certification
Prior experience in patient navigation, community health outreach, or clinical trial recruitment
Familiarity with cardiovascular or metabolic disease populations
Experience with EMR data mining or patient panel management
Bilingual (English/Spanish) — a plus given community demographics

Responsibilities

Review CCC clinic schedules weekly (at minimum) in advance of each physician's clinic day to identify patients who may qualify for active or upcoming trials
Use EHR crawlers to data-mine the CCC patient database for qualifying diagnoses, medications, labs, and demographics
Produce a prioritized candidate list for Drs. Hutchinson and Collins before each clinic day, flagged by study and qualification rationale
Maintain and update a tracking log of patients identified, approached, and converted
Receive warm handoffs from physicians following in-room introductions to potential study candidates
Conduct brief, non-coercive study conversations with interested patients in a private setting within CCC
Walk interested patients next door to the Flourish Research Bowie site for a facility tour and/or extended discussion when appropriate
Represent research participation as a positive, patient-centered opportunity — never as a sales transaction
Document all patient interactions and disposition in Salesforce
Facilitate limited prescreening activities for patients who express interest, including: vital signs (blood pressure), point-of-care testing, medication history capture, and brief eligibility screening
Assist patients in completing informed consent for prescreening visits where applicable
Schedule formal prescreening or screening visits at Flourish Research Bowie in coordination with the research coordinator team
Communicate screening outcomes and patient disposition to the recruitment and clinical teams
Serve as a frontline educator on what clinical research is, how trials work, and what participation involves — for patients who are curious, skeptical, or entirely unfamiliar
Proactively distribute site-approved educational materials in the CCC waiting area and exam rooms (brochures, FAQs, study-specific one-pagers)
Address common patient concerns directly: time commitment, safety, compensation, the difference between research and standard care
Build familiarity with the Flourish Research Bowie site across the broader CCC patient population, not only among patients currently flagged for a specific trial
Contribute to developing and refining patient-facing educational content in collaboration with the Site Director and research team
Build and maintain trusted, ongoing relationships with CCC clinical staff, medical assistants, and front desk personnel to facilitate smooth referral flow
Serve as a visible, accessible point of contact for patients who have questions about research participation
Maintain awareness of all active protocols at Flourish Bowie to accurately represent study requirements and patient commitment