Golden Gate - Players Club - Representative

Recruiting Team•Las Vegas, NV

About The Position

The Player’s Club Representative is responsible for enrolling players in the Club One Player Loyalty Club, educating guests about casino promotions and events, and creating a positive player environment through above-and-beyond customer service. The role requires professional guest communication, knowledge of the department and property, and the ability to work independently without direct supervision. Representatives use player tracking systems and evaluate and qualify guests for casino floor promotions. They should be enthusiastic, outgoing, and friendly, and handle a wide range of situations—including interactions with angry or frustrated customers—while maintaining a professional demeanor. The position requires compliance with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures. Representatives must be available to work any day of the week and any shift, including weekends and holidays. Work may take place in unusually hot, cold, or noisy areas and in locations with secondhand smoke. Job duties involve standing, walking, lifting, bending, reaching, pushing, pulling, and grasping.

Requirements

Must have 1 to 6 months of related experience.
Must be at least 21 years of age.
High school diploma or GED.
Ability to read and speak English.
Ability to communicate effectively in written and verbal form with guests, team members, and management.
Ability to work any day of the week and any shift, including weekends and holidays.
Ability to establish and maintain effective working relationships with team members and guests.
Ability to meet the stated physical demands of the job.
Ability to see within the normal corrective vision range, see color, and distinguish letters, numbers, and symbols.

Nice To Haves

Some retail or guest service experience is preferred.

Responsibilities

Practice, support, and promote Company Service Standards at all times.
Communicate with guests in a professional manner.
Answer guest questions with an understanding of the department and property.
Work independently and perform essential functions without direct supervision.
Use player tracking systems proficiently.
Evaluate and qualify guests for participation in casino floor promotions.
Enroll players in Club One and educate guests about casino promotions and events.
Provide above-and-beyond customer service and maintain a professional demeanor when handling a range of guest situations.
Comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Establish and maintain effective working relationships with team members and guests.