Players Club Representative

Churchill Downs Incorporated•Vinton, VA

About The Position

The Players Club Representative performs applicable transactions and serves as a point of contact for guests. Responsibilities include handling and verifying money, processing gaming-related transactions, maintaining accurate player accounts, and supporting guest loyalty and marketing programs. The role requires safeguarding company funds and assets while following cash-handling procedures, internal controls, state regulations, and responsible gaming requirements. The Team Member may work long hours, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to formulate and communicate ideas.
Knowledge of cash-handling procedures, financial controls, and regulatory requirements.
Knowledge of cash regulations, compliance requirements, and best practices.
Proficiency with Microsoft Office Suite and cash management systems.
Must obtain and maintain a valid Virginia Racing Commission License.

Nice To Haves

Cash-handling and guest-service experience preferred.
A combination of education and experience may be considered.

Responsibilities

Verify loose and bundled money; perform coin transactions and check cashing.
Process jackpots, cash advances, check cashing, and valid gaming ticket redemptions, along with other transactions as needed.
Safeguard company assets and follow player services policies and procedures, internal controls, state regulations, Bank Secrecy Act and Title 31 requirements, and the Responsible Gaming Plan.
Maintain accountability for funds entrusted during an assigned shift.
Monitor for fraud and forged or counterfeit currency and tickets.
Balance funds under responsibility and prepare reconciliation reports.
Keep cash inventory and keys secure.
Identify valuable guests and gather information through observation, analysis, personal contact, and service.
Execute guest loyalty, relationship, and direct marketing programs and respond to guest service needs.
Enter Players Club membership data accurately and efficiently.
Report and update player accounts using the player tracking database.
Maintain knowledge of special events, promotions, advertising campaigns, and community events.
Follow standard operating and cash-handling procedures.
Maintain inventory and an orderly workstation, including stocking inventory.
Use the promotion system to reprint guest promotional materials.
Process OTB transactions and OTB taxable wins as required.
Perform other duties as assigned.