Players Club Representative

Churchill Downs Incorporated•Emporia, VA

About The Position

The Players Club Representative performs applicable transactions and serves as a guest contact. The role handles money and coin verification, check cashing, jackpots, cash advances, gaming-ticket redemption, and other transactions. It also supports guest loyalty and marketing programs, maintains player accounts and memberships, and provides guest services. The representative safeguards company funds and assets, follows applicable company policies and procedures and regulatory requirements, monitors for fraud, balances funds, and prepares reconciliation reports. The role may require long hours, including nights, weekends, and holidays. The pay rate is $15.00 per hour.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Ability to formulate and communicate ideas.
Knowledge of cash-handling procedures, financial controls, and regulatory requirements.
Knowledge of cash regulations, compliance requirements, and best practices.
Proficiency with Microsoft Office Suite and cash management systems.
Must obtain and maintain a valid Virginia Racing Commission License.

Nice To Haves

Cash-handling and guest-service experience preferred.
A combination of education and experience may be considered.

Responsibilities

Verify loose and bundled money and perform coin transactions and check cashing.
Process jackpots, cash checks and advances, redeem valid gaming tickets for cash, and perform other transactions as needed.
Safeguard company assets and follow player services policies and procedures, internal controls, state regulations, Bank Secrecy Act and Title 31 requirements, and the Responsible Gaming Plan.
Maintain accountability for funds entrusted during an assigned shift.
Monitor for fraud and forged or counterfeit currency or tickets.
Balance funds and prepare reconciliation reports.
Keep cash inventory and keys secure.
Identify and gather information about valuable guests through observation, analysis, personal contact, and service.
Execute guest loyalty, relationship, and direct marketing programs and respond to guest needs.
Perform accurate and efficient data entry for Players Club memberships.
Report and update player accounts using the player-tracking database.
Maintain knowledge of special events, promotions, advertising campaigns, and community events.
Follow standard operating and cash-handling procedures.
Maintain inventory and an orderly workstation, including stocking inventory.
Use the promotion system to reprint guest promotional materials.
Process OTB transactions and OTB taxable wins as required.
Perform other duties as assigned.