Players Club Representative

Churchill Downs•Emporia, VA

About The Position

The Players Club Representative at Colonial Downs Group performs applicable financial and player-services transactions and serves as a point of contact for guests. The role handles cash, checks, gaming tickets, jackpots, player accounts, loyalty programs, and promotional materials while following company procedures and regulatory requirements. Team members may work long hours, including nights, weekends, and holidays. The pay rate is $15.00 per hour.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to formulate and communicate ideas.
Knowledge of cash-handling procedures, financial controls, and regulatory requirements.
Knowledge of cash regulations, compliance requirements, and best practices.
Proficiency with Microsoft Office Suite and cash management systems.
High school diploma or equivalent.
Must obtain and maintain a valid Virginia Racing Commission License.

Nice To Haves

Cash-handling experience.
Guest-service experience.
A combination of education and experience may be considered.

Responsibilities

Verify loose and bundled money, conduct coin transactions, and cash checks.
Process jackpots, check cashing, cash advances, valid gaming ticket redemptions, and other transactions.
Safeguard company assets and follow player-services policies, internal controls, state regulations, Bank Secrecy Act requirements, Title 31 rules, and the Responsible Gaming Plan.
Maintain accountability for funds entrusted during an assigned shift.
Monitor for fraud and forged or counterfeit currency or tickets.
Balance funds and prepare reconciliation reports.
Keep cash inventory and keys secure.
Identify and gather information about valuable guests through observation, analysis, personal contact, and service.
Execute guest loyalty, relationship, and direct marketing programs and respond to guest requirements.
Enter Players Club membership data accurately and efficiently.
Report and update player accounts using the player-tracking database.
Maintain knowledge of special events, promotions, advertising campaigns, and community events.
Follow standard operating and cash-handling procedures.
Maintain inventory and an orderly workstation, including stocking inventory.
Use the promotion system to reprint guest promotional materials.
Process OTB transactions and OTB taxable wins as required.
Perform other duties as assigned.