Players Club Representative

Churchill Downs • Richmond, VA

5d

About The Position

The Players Services Representative performs guest financial transactions and serves as a guest contact and key data-entry clerk for Players Card database information. The role may also work as a Mutuel Teller and/or Count Room Attendant as needed. It safeguards company assets, follows cash-handling and standard operating procedures, and complies with applicable internal controls, state regulations, Bank Secrecy Act and Title 31 requirements, and the company’s Responsible Gaming Plan. The representative maintains accountability for funds entrusted during an assigned shift, balances transactions and paperwork, secures cash inventory, supports guest loyalty and marketing programs, and provides services to meet guest needs. Compensation is $15.00 per hour plus tips.

Requirements

• High school diploma or equivalent.
• Must obtain and maintain a valid Virginia Racing Commission License.
• Excellent verbal and written communication skills.
• Professional demeanor and ability to communicate well with the public.
• Knowledge of cash-handling skills.
• Knowledge of gaming regulations, compliance requirements, and best practices.
• Ability to perform the physical requirements described, including standing and walking for extended periods and lifting and/or moving up to 50 pounds.
• Availability to work long hours, including nights, weekends, and holidays.

Nice To Haves

• At least three months of cash-handling experience, preferably in a related field.
• Proficiency in computer skills, including Microsoft Office.
• A combination of education and experience may be considered.

Responsibilities

• Verify loose and bundled money; perform coin transactions and check cashing.
• Process jackpots, cash checks, redeem valid gaming vouchers for cash, and perform other transactions as needed.
• Work as a Players Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
• Safeguard company assets and comply with player services policies, internal controls, state regulations, Bank Secrecy Act and Title 31 rules, and the Responsible Gaming Plan.
• Maintain accountability for funds entrusted during an assigned shift; balance transactions and paperwork, prepare reconciliation reports, and keep cash inventory secured.
• Handle guest financial transactions and monitor for fraud, forged or counterfeit currency, and vouchers.
• Identify and gather information about valuable guests through observation, analysis, personal contact, and service.
• Execute guest loyalty, relationship, and direct marketing programs and provide services in response to guest requirements.
• Accurately and efficiently enter Players Club membership data; record and report database information to management and assist with updating database files as needed.
• Maintain knowledge of special events, promotions, advertising campaigns, community events, and player tracking system software.
• Follow standard operating procedures and cash-handling procedures.
• Issue food coupons to guests within the authorized limit.
• Resolve problems within the position’s authority and recommend solutions for matters beyond that authority to the position supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED