Players Club Representative

Churchill Downs Incorporated•Richmond, VA

About The Position

The Players Services Representative performs guest transactions and serves as a guest contact and key data-entry clerk for Players Card database information. The role may also work as a Mutuel Teller or Count Room Attendant as needed. Compensation is $15.00 per hour plus tips.

Requirements

High school diploma or equivalent.
Must obtain and maintain a valid Virginia Racing Commission License.
Excellent verbal and written communication skills.
Professional demeanor and ability to communicate well with the public.
Knowledge of cash-handling skills.
Knowledge of gaming regulations, compliance requirements, and best practices.

Nice To Haves

Computer proficiency, including Microsoft Office.
At least three months of cash-handling experience, preferably in a related field.
A combination of education and experience may be considered.

Responsibilities

Verify loose and bundled money, conduct coin transactions, and cash checks.
Process jackpots, cash checks, redeem valid gaming vouchers for cash, and complete other transactions as needed.
Work as a Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
Safeguard company assets and follow player services policies and procedures, including internal controls, state regulations, Bank Secrecy Act requirements, Title 31 rules and regulations, and the company’s Responsible Gaming Plan.
Maintain accountability for all funds entrusted during an assigned shift.
Balance money transactions and paperwork.
Handle guest financial transactions and monitor for fraud, forged or counterfeit currency, and vouchers.
Prepare reconciliation reports and ensure cash inventory is securely maintained.
Identify and gather information about valuable guests through observation, analysis, personal contact, and service.
Execute guest loyalty, relationship, and direct marketing programs, and provide services to meet guest requirements.
Accurately and efficiently enter data associated with Players Club memberships.
Record and report database information to management and assist with updating database files as needed.
Maintain thorough knowledge of special events, promotions, advertising campaigns, and community events.
Use the player tracking system software.
Follow standard operating procedures and cash-handling procedures.
Issue food coupons to guests within authorized limits.
Resolve problems within the position’s authority and recommend solutions for matters beyond that authority to the position supervisor.