Rep., Centralized Resident Services ($27.45)

Irvine Company•Irvine, CA

3d•Onsite

About The Position

The Representative, Centralized Resident Services provides administrative and customer service support to residents and on-site teams throughout the resident life cycle. The role coordinates debt recovery and payment plans, processes resident payments and account adjustments, responds to resident inquiries, manages eviction activity through money judgment, and coordinates renter’s insurance compliance.

Requirements

Strong organizational skills and attention to detail.
Excellent written and oral communication and interpersonal skills.

Nice To Haves

High school diploma or GED, or equivalent experience.
0–2 years of relevant work experience.

Responsibilities

Coordinate debt recovery efforts with current and former residents, including contacting residents about outstanding balances, reviewing payment options, and establishing and tracking payment plans before escalation to third-party collections.
Review and process resident account payments accurately and resolve ledger discrepancies.
Address resident inquiries by phone and email, promptly responding to concerns, identifying resolutions, and providing next steps.
Complete resident account adjustments to ensure ledgers, renewals, and account details are accurately recorded in the appropriate operating platform.
Manage the eviction process for eligible resident accounts from initiation through money judgment.
Communicate with legal counsel to track eviction statuses and provide updates to on-site teams as needed.
Coordinate with residents to ensure renter’s insurance policies are compliant.