Centralized Scheduling Rep

BJC HealthCare•St. Louis, MO

4d•Remote

About The Position

The Centralized Scheduling Representative is often the first point of contact for patients and represents BJC through compassionate, professional, patient-focused service. The role facilitates patients’ entry into BJC facilities by handling preregistration and scheduling across multiple BJC systems and hospitals. Work includes validating patient demographics and insurance, verifying benefits, collecting point-of-service payments, selecting the correct patient from the master person index, and scheduling tests according to available orders. The position handles outpatient radiology appointments such as MRI, CT scans, and mammograms, and provides preparation instructions for scheduled procedures. The representative must maintain accuracy, communicate effectively by phone, and apply knowledge of insurance carriers, Medicare guidelines, and applicable regulatory requirements. The job requires independent thinking to resolve complex issues and is designated safety-sensitive. Training is on-site at BJC at the Commons for 20 weeks, Monday through Friday, 8:00 a.m.–4:30 p.m., including a 30-minute lunch. After training, remote hours are Monday through Friday, 9:00 a.m.–5:30 p.m., including a 30-minute lunch. The position has a Saturday rotation every 12 weeks from 8:00 a.m. to noon. Applicants must pass a typing test; two attempts are allowed. BJC describes the role as full-time.

Requirements

High school diploma or GED.
Less than two years of experience is listed as the minimum experience requirement.
Successfully pass a typing test; applicants are allowed two attempts.
Demonstrate attention to detail, strong communication skills, professionalism, compassion, and a friendly demeanor.
Ability to work in a constant state of alertness and in a safe manner.
Ability to understand and apply Medicare guidelines and HIPAA privacy standards.

Nice To Haves

Associate's degree.
Certified Healthcare Access Associate (CHAA) certification.
Customer service experience.
Experience with EPIC.
Patient registration experience.
Call center experience.
Patient scheduling experience.

Responsibilities

Assess and respond to varied situations using critical thinking, anticipate patient needs, and provide patient-focused service.
Communicate professionally and positively by phone with patients, families, provider offices, and coworkers.
Perform hospital preregistration and scheduling across multiple BJC systems and hospitals.
Verify patient identity, validate demographics, and verify insurance information.
Schedule tests according to orders on file and provide patients with procedure preparation instructions.
Coordinate appointments to meet patient and department needs.
Maintain accurate clinical and financial records, including selecting the correct patient from the master person index.
Understand, explain, and enforce hospital compliance with Medicare Secondary Payer and HIPAA privacy standards.
Work independently and consistently meet or exceed quality standards.

Benefits

Comprehensive medical, dental, vision, and life insurance, and legal services available the first day of the month after hire.
Disability insurance paid for by BJC.
Annual 4% BJC Automatic Retirement Contribution.
401(k) plan with BJC match.
Tuition assistance available on the first day.
BJC Institute for Learning and Development.
Health Care and Dependent Care Flexible Spending Accounts.
Paid Time Off combining vacation, sick days, holidays, and personal time.
Adoption assistance.
Daily Pay.