Centralized Scheduling Representative (Call Center)

Brightli • Springfield, MO

1d • Onsite

About The Position

The Centralized Scheduling Representative is an office and call center role with Burrell in Springfield, Missouri. The representative welcomes first-time clients, identifies their service needs, and schedules initial outpatient and psychiatric appointments. The role involves connecting clients with appropriate services and supporting access to care through responsive communication, coordination, and accurate scheduling.

Requirements

• High school diploma or GED.
• Prior customer service, call center, or medical scheduling experience.
• Friendly, service-focused approach in client and team interactions.
• Excellent written, verbal, telephone, typing, and organizational skills.
• Ability to use computers and multiple software systems confidently and accurately.
• Ability to work independently and with supervision while following established direction.
• Ability to build positive, professional relationships through telephone and in-person communication.

Responsibilities

• Answer Referral Office calls and connect clients with appropriate services or team members.
• Screen client contacts to identify service needs, including potential crisis situations, and process calls appropriately.
• Schedule first-time outpatient and psychiatric appointments based on provider availability and client needs.
• Coordinate initial visits, RAFINS, and intra-agency requests for concurrent services with outpatient and psychiatric providers throughout the Southwest Region.
• Maintain accurate appointment schedules and perform clerical tasks, including preparing appointment letters and reminders, filing, reports, activity logs, and tracking-system updates.
• Use approved websites and software systems to verify insurance eligibility and referral sources.
• Protect client privacy and confidentiality by following HIPAA requirements.

Benefits

• Employee Assistance Program with 24/7 counseling, legal assistance, and financial consultation at no cost to the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Supportive workplace culture focused on employee wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED