HME Centralized Intake Rep
About The Position
The HME Centralized Intake Representative supports primary care, specialist, and midlevel providers in selecting appropriate home and respiratory medical equipment for referred patients based on medical documentation. The role educates referral sources and provides guidance on deficient documentation to help prevent delays or disruptions to patient care. It is responsible for meeting patient-discharge timeframes and communicating with referral sources when OSF HME cannot meet delivery expectations. The representative works with HME leadership to help services run efficiently and interacts with positions throughout the HME operational infrastructure. The position is located in Peoria, Illinois, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.
Requirements
- High school graduate or equivalent.
- One year of customer service experience.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Ability to work independently and execute one's own workload.
- Strong analytical and problem-solving skills, with attention to detail.
Nice To Haves
- Ability to educate others about and operate home medical equipment.
- One year of home medical equipment experience.
- Knowledge of reimbursement and regulatory requirements for HME.
- Prior experience working with healthcare government and accrediting agency body guidelines.
- Knowledge of ICD-9 and related HCPC codes.
Responsibilities
- Assist primary care, specialist, and midlevel providers in selecting appropriate home and respiratory medical equipment based on patient medical documentation.
- Educate and guide referral sources regarding deficient documentation to prevent delays or disruptions to patient care.
- Meet timeframes for patient discharge.
- Communicate with referral sources when OSF HME is unable to meet delivery expectations.
- Work with HME leadership to ensure services run efficiently.
- Interact with positions throughout the HME operational infrastructure.
Benefits
- Comprehensive total rewards package including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
