Centralized Intake Coordinator

Gentiva•Atlanta, GA

1d•Remote

About The Position

The Centralized Intake Coordinator is the primary point of contact for processing incoming referrals across hospice, palliative care, and home health services in a centralized, high-volume environment serving approximately 500 branch locations. Referrals arrive through electronic platforms, fax, phone, and email. The coordinator ensures timely and accurate referral response, insurance verification and authorization, communication with referral sources and branch teams, durable medical equipment ordering, and assignment of admission nursing visits so patients can transition into care quickly. The position offers three schedule options: Monday–Thursday, Tuesday–Friday, or Friday–Monday, each from 8:00 a.m. to 6:30 p.m. The role works independently in a remote team environment, while coordinating closely with the Centralized Intake Lead and branch clinical and operations staff. It is safety-sensitive and requires compliance with HIPAA, company policies, federal and state requirements, and accreditation standards.

Requirements

High school diploma or GED.
Minimum of 1–2 years of experience in healthcare admissions, medical office administration, customer service in a healthcare setting, or contact center operations.
Proficiency with computer systems and data entry, and ability to learn multiple software platforms quickly.
Strong verbal and written communication skills.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Ability to work independently in a remote team environment with minimal direct supervision.

Nice To Haves

Experience in hospice, home health, palliative care, or post-acute care.
Familiarity with electronic referral platforms such as CarePort, Navi Health, Ensocare, Aidin, or Aida, or similar platforms.
Experience with EMR/EHR systems such as HCHB, Allscripts, or Epic.
Knowledge of Medicare, Medicaid, and commercial insurance verification and authorization.
LPN/LVN certification or coursework in nursing, healthcare administration, or social work.

Responsibilities

Receive, review, and process incoming referrals across electronic platforms, fax, phone, and email according to response-time standards.
Communicate with hospitals, physician offices, skilled nursing facilities, and other referral sources to confirm receipt, gather information, and provide status updates.
Verify insurance and obtain authorization for Medicare, Medicaid, and commercial insurance plans; document coverage and benefit information accurately.
Enter and maintain referral data in HCHB, Allscripts, and applicable referral management platforms.
Coordinate with branch clinical and operations staff to facilitate timely admissions and assign admission nursing visits as appropriate.
Order durable medical equipment for incoming patients and ensure accuracy and timely delivery.
Manage referral dispositions, including acceptance, pending management, non-admission documentation, escalations, and archival in applicable systems.
Track pending referrals and follow up proactively to resolve barriers to admission.
Keep the Centralized Intake Lead and team informed about workload status, escalations, and referral trends.
Comply with HIPAA, company policies and procedures, federal and state requirements, and accreditation standards.
Participate in ongoing training and cross-training on referral platforms, service lines, and process updates.
Support the adoption and effective use of AI-enabled referral management tools and centralized platform enhancements.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and 7 paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.