Centralized Intake Coordinator

Gentiva • Vinings, GA

2d • Remote

About The Position

The Centralized Intake Coordinator is the primary point of contact for processing incoming referrals across hospice, palliative care, and home health services in a centralized, high-volume environment serving approximately 500 branch locations. The coordinator handles referrals received through electronic platforms, fax, phone, and email, and helps ensure patients transition into care quickly and accurately.

The role includes responding to referrals within established timeframes, communicating with referral sources and branch teams, verifying insurance and authorizations, maintaining accurate referral records, ordering durable medical equipment, and assigning admission nursing visits. The coordinator also follows up on pending referrals, manages referral dispositions, supports compliance requirements, participates in training and cross-training, and helps adopt AI-enabled referral management tools and platform enhancements.

Schedules listed: Monday–Thursday, 8:00 a.m.–6:30 p.m.; Tuesday–Friday, 8:00 a.m.–6:30 p.m.; or Friday–Monday, 8:00 a.m.–6:30 p.m. The position is described as working in a remote team environment.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience in healthcare admissions, medical office administration, healthcare customer service, or contact center operations.
• Proficiency with computer systems and data entry, and the ability to learn multiple software platforms quickly.
• Strong verbal and written communication skills.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently in a remote team environment with minimal direct supervision.

Nice To Haves

• Experience in hospice, home health, palliative care, or post-acute care settings.
• Familiarity with electronic referral platforms such as CarePort, Navi Health, Ensocare, Aidin, Aida, or similar systems.
• Experience with EMR/EHR systems such as HCHB, Allscripts, or Epic.
• Knowledge of Medicare, Medicaid, and commercial insurance verification and authorization.
• LPN/LVN certification or coursework in nursing, healthcare administration, or social work.

Responsibilities

• Receive, review, and process incoming referrals across electronic platforms, fax, phone, and email in accordance with response-time standards.
• Communicate with referral sources, including hospitals, physician offices, skilled nursing facilities, and other healthcare entities, to confirm receipt, gather information, and provide status updates.
• Verify insurance and obtain authorizations for Medicare, Medicaid, and commercial insurance plans; accurately document coverage and benefits.
• Enter and maintain referral data in HCHB, Allscripts, and applicable referral management platforms.
• Coordinate with branch-level clinical and operations staff to facilitate timely admissions and assign admission nursing visits as appropriate.
• Order durable medical equipment (DME) for incoming patients and ensure accurate, timely delivery.
• Manage referral dispositions, including acceptance, pending management, non-admission documentation, escalations, and archival.
• Track and follow up on pending referrals and proactively resolve barriers to admission.
• Communicate workload status, escalations, and referral trends to the Centralized Intake Lead and team.
• Comply with HIPAA, company policies and procedures, federal and state requirements, and accreditation standards.
• Participate in ongoing training and cross-training on referral platforms, service lines, and process updates.
• Support adoption and effective use of AI-enabled referral management tools and centralized platform enhancements.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED