Centralized Intake Coordinator

Gentiva•Atlanta, GA

1d•Remote

About The Position

The Centralized Intake Coordinator is the primary point of contact for processing incoming referrals across hospice, palliative care, and home health services. Working in a centralized, high-volume environment serving approximately 500 branch locations, the coordinator processes referrals received through electronic platforms, fax, phone, and email. The role supports timely and accurate transitions into care by responding to referrals, verifying insurance and authorizations, communicating with referral sources and branch teams, ordering durable medical equipment, and assigning admission nursing visits. This is a part-time position scheduled every Saturday and Sunday from 8 a.m. to 8 p.m. The position is remote and safety-sensitive. The coordinator must comply with HIPAA, company policies, federal and state requirements, and accreditation standards, and participate in training and cross-training on referral platforms, service lines, and process updates. The role also supports the adoption and effective use of AI-enabled referral management tools and centralized platform enhancements.

Requirements

High school diploma or GED.
At least 1–2 years of experience in healthcare admissions, medical office administration, customer service in a healthcare setting, or contact center operations.
Proficiency with computer systems and data entry, with the ability to learn multiple software platforms quickly.
Strong verbal and written communication skills.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Ability to work independently in a remote team environment with minimal direct supervision.

Nice To Haves

Experience in hospice, home health, palliative care, or post-acute care settings.
Familiarity with electronic referral platforms such as CarePort, Navi Health, Ensocare, Aidin, Aida, or similar.
Experience with EMR/EHR systems such as HCHB, Allscripts, or Epic.
Knowledge of Medicare, Medicaid, and commercial insurance verification and authorization.
LPN/LVN certification or coursework in nursing, healthcare administration, or social work.

Responsibilities

Receive, review, and process incoming referrals through electronic platforms, fax, phone, and email according to response-time standards.
Communicate with referral sources, including hospitals, physician offices, skilled nursing facilities, and other healthcare entities, to confirm receipt, gather information, and provide status updates.
Verify insurance coverage and obtain authorizations for Medicare, Medicaid, and commercial plans; document benefits accurately.
Enter and maintain referral data in HCHB, Allscripts, and applicable referral management platforms.
Coordinate with branch clinical and operations staff to facilitate admissions and assign admission nursing visits as appropriate.
Order durable medical equipment for incoming patients and ensure accuracy and timely delivery.
Manage referral dispositions, including acceptance, pending management, non-admission documentation, escalations, and archival in applicable systems.
Track pending referrals and proactively address barriers to admission.
Communicate workload status, escalations, and referral trends to the Centralized Intake Lead and team.
Follow HIPAA regulations, company policies and procedures, federal and state compliance requirements, and accreditation standards.
Participate in ongoing training and cross-training on referral platforms, service lines, and process updates.
Support the adoption and effective use of AI-enabled referral management tools and centralized platform enhancements.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for eligible full-time associates.
Mileage reimbursement or fleet vehicle program for eligible full-time associates.
Paid time off and 7 paid holidays for eligible full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for eligible full-time associates.
Education support and tuition assistance for eligible full-time associates.
Free continuing education units for eligible full-time associates.
Company-paid life and long-term disability insurance for eligible full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for eligible full-time associates.