Centralized Intake Worker

Office of Shared Administration • Kanawha, WV

21h

About The Position

Centralized Intake Workers serve as a first line of defense against abuse, neglect, and exploitation of children and vulnerable adults in West Virginia. They receive and professionally assess telephone calls, conduct thorough interviews about possible mistreatment, neglect, and abuse, and serve as an initial contact point for potential victims and an advisor in resolving client issues. The role participates in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage, and coordinates with law enforcement during emergencies. Work is in Kanawha or Marion County. A valid West Virginia driver’s license and reliable transportation are required. Overtime and frequent travel may be required. Employment is contingent on successfully completing a background check. Applicants hired into this classification must obtain licensure as a Social Worker from the West Virginia Board of Social Work within the timeframe established by the appointing agency. Before licensure, they may not perform duties that require a licensed social worker under state law or Board regulation.

Requirements

• Bachelor’s degree from an accredited college or university.
• No prior experience required.
• Obtain licensure as a Social Worker from the West Virginia Board of Social Work within the timeframe established by the appointing agency.
• Valid West Virginia driver’s license.
• Reliable transportation.
• Strong oral and written communication skills.
• Ability to maintain detailed case records and extensive documentation.
• Successful completion of a background check.

Responsibilities

• Answer and assess incoming calls about possible mistreatment, neglect, and abuse of children and at-risk adults statewide.
• Conduct thorough interviews related to possible mistreatment, neglect, and abuse.
• Communicate with Child and Adult Protective Service Workers and their supervisors when necessary.
• Communicate with law enforcement personnel when necessary, including in emergency situations.
• Prepare reports and records documenting daily activities.
• Participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level