HME Centralized Intake Rep
About The Position
The HME Centralized Intake Representative supports primary care, specialist, and midlevel providers in selecting appropriate home and respiratory medical equipment for referred patients based on medical documentation. The representative educates and guides referral sources on deficient documentation to help prevent delays or disruptions to patient care. The role meets patient discharge timeframes and communicates with referral sources when OSF HME cannot meet delivery expectations. The representative works with HME leadership to support efficient services and interacts with all positions across the HME operational infrastructure. The position is located in Peoria, Illinois, and works Monday through Friday, 8:30 a.m. to 5 p.m. Expected pay is $18.80–$22.12 per hour; actual pay is determined by experience, skills, and internal equity.
Requirements
- High school graduate or equivalent.
- At least 1 year of customer service experience.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Ability to work independently and execute own workload.
- Strong analytical and problem-solving skills, with attention to detail.
Nice To Haves
- Ability to educate others about and operate home medical equipment.
- At least 1 year of home medical equipment experience.
- Knowledge of HME reimbursement and regulatory requirements.
- Prior experience working with healthcare government and accrediting agency body guidelines.
- Knowledge of ICD-9 and related HCPC codes.
Responsibilities
- Assist primary care, specialist, and midlevel providers in selecting appropriate home and respiratory medical equipment for referred patients based on medical documentation.
- Educate and guide referral sources on deficient documentation to help prevent delays and disruptions to patient care.
- Meet timeframes for patient discharge.
- Communicate with referral sources when OSF HME is unable to meet delivery expectations.
- Work with HME leadership to ensure services run efficiently.
- Interact with positions throughout the HME operational infrastructure.
Benefits
- Comprehensive, market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
