Centralized Services Engineer
About The Position
Centralized Services Engineers administer and optimize an MSP’s core platforms and shared tooling. They manage and improve RMM, PSA, backup, endpoint protection, and patching systems, combining technical support knowledge with service delivery workflows, scripting, and automation. The role focuses on retooling platforms to improve efficiency, scale, and consistency across clients. Common platforms include ConnectWise Manage or Autotask for PSA and ConnectWise Automate, Datto RMM, or NinjaOne for RMM. The position works with technical and service delivery teams to improve operational effectiveness and consistent service delivery. LeadingIT describes itself as a growing, security-focused MSP operating with the Entrepreneurial Operating System (EOS), emphasizing clarity, accountability, and alignment. Its stated core values are Accountable, Staying Positive, Chase Excellence, Driven, and Humbly Confident.
Requirements
- At least two of the following three certifications are required: CompTIA A+, CompTIA Network+, and CompTIA Security+.
- Strong knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms.
Responsibilities
- Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management.
- Standardize platform configurations, policies, and workflows across clients.
- Develop scripts and automation to improve efficiency and reduce manual tasks.
- Monitor platform performance and proactively resolve issues.
- Maintain patching, endpoint security, and backup processes.
- Identify and implement improvements to systems, tools, and service delivery workflows.
- Troubleshoot and resolve complex platform and tooling issues.
- Integrate and scale centralized tools to support consistent service delivery.
- Maintain technical documentation, scripts, and standard operating procedures.
- Evaluate, implement, and maintain tools to meet evolving business needs.
- Collaborate with technical and service delivery teams to improve operational effectiveness.
Benefits
- 100% company-paid health, dental, life, and vision benefits, stated to have a value of $4,500 to $14,000 per year.
- Company matches 5% of employee contributions to Guideline 401(k).
- Open Door PTO policy; the description also refers to unlimited PTO.
- Company-provided notebook, softphone, and clothing.
- Commitment to distributing $5 million in profit back to the team over 10 years.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
