Centralized Services Engineer

LeadingIT • Woodstock, IL

6d • $80,000 - $95,000

About The Position

Centralized Services Engineers administer and optimize an MSP’s core platforms and shared tooling. The role manages and improves RMM, PSA, backup, endpoint protection, and patching systems, combining technical support knowledge with service delivery workflows, scripting, and automation. The engineer retools platforms to improve efficiency, scale, and consistency across clients. Common platforms include ConnectWise Manage or Autotask for PSA, and ConnectWise Automate, Datto RMM, or NinjaOne for RMM.

LeadingIT is a growing, security-focused managed service provider that operates using the Entrepreneurial Operating System (EOS), emphasizing clarity, accountability, and alignment. Its stated core values are Accountable, Staying Positive, Chase Excellence, Driven, and Humbly Confident. The company describes a culture focused on shared success, appropriate compensation, and time for other passions.

Requirements

• Strong knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms.
• CompTIA A+, Network+, and Security+ certifications: at least two of the three are required.
• Ability to troubleshoot complex technical issues and find solutions.
• Ability to manage multiple platforms and adapt to new technologies.
• Collaborative mindset focused on improving service delivery and operational efficiency.
• Commitment to documentation, standardization, and continuous improvement.

Nice To Haves

• Interest in scripting and automation to eliminate repetitive tasks.
• Passion for optimizing systems, tools, and processes to improve efficiency.
• Proactive approach to identifying opportunities for improvement.
• Focus on building consistent, scalable, and reliable systems.
• Appreciation for working behind the scenes to support technical teams.

Responsibilities

• Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management.
• Standardize platform configurations, policies, and workflows across clients.
• Develop scripts and automation to improve efficiency and reduce manual tasks.
• Monitor platform performance and proactively resolve issues.
• Maintain patching, endpoint security, and backup processes.
• Identify and implement improvements to systems, tools, and service delivery workflows.
• Troubleshoot and resolve complex platform and tooling issues.
• Integrate and scale centralized tools to support consistent service delivery.
• Maintain technical documentation, scripts, and standard operating procedures.
• Evaluate, implement, and maintain tools to meet evolving business needs.
• Collaborate with technical and service delivery teams to improve operational effectiveness.

Benefits

• Salary range of $80,000–$95,000, depending on experience.
• Ascension plan, if applicable.
• 100% company-paid health, dental, life, and vision benefits, stated value of $4,500–$14,000 per year.
• Company matches 5% of contributions to Guideline 401(k).
• Open Door PTO policy; the posting also describes unlimited PTO.
• Company-provided notebook, softphone, and clothing.
• Potential share in the company’s commitment to distribute $5 million in profit to the team over the next 10 years.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed