Centralized Services Engineer

LeadingIT • Chicago, IL

6d • $80,000 - $95,000

About The Position

Centralized Services Engineers administer and optimize an MSP’s core platforms and shared tooling. The role combines technical support knowledge with service delivery workflows, scripting, and automation. It manages and improves RMM, PSA, backup, endpoint protection, and patching systems, retooling platforms for efficiency, scale, and consistency across clients. Common platforms include ConnectWise Manage or Autotask for PSA and ConnectWise Automate, Datto RMM, or NinjaOne for RMM.

The engineer works behind the scenes with technical and service delivery teams to support consistent operations. The role emphasizes standardization, documentation, troubleshooting, proactive improvement, and adapting platforms and tools to evolving business needs.

LeadingIT describes itself as a growing, security-focused MSP operating on the Entrepreneurial Operating System (EOS). Its stated core values are Accountable, Staying Positive, Chase Excellence, Driven, and Humbly Confident. The salary range is $80,000–$95,000 depending on experience.

Requirements

• CompTIA A+, Network+, and Security+ certifications: at least two of the three are required.
• Strong knowledge of MSP tools, including RMM, PSA, backup, and endpoint protection platforms.
• Ability to troubleshoot complex technical issues and find solutions.
• Ability to manage multiple platforms and adapt to new technologies.
• Commitment to documentation, standardization, and continuous improvement.
• Collaborative mindset focused on service delivery and operational efficiency.

Nice To Haves

• Interest in scripting and automation to eliminate repetitive tasks.
• Passion for optimizing systems, tools, and processes to improve efficiency.
• Focus on building consistent, scalable, and reliable systems.
• Proactive approach to identifying opportunities for improvement.
• Appreciation for working behind the scenes to support technical teams.

Responsibilities

• Administer and optimize core platforms, including RMM, PSA, backup, endpoint protection, and patch management.
• Standardize platform configurations, policies, and workflows across clients.
• Develop scripts and automation to improve efficiency and reduce manual tasks.
• Monitor platform performance and proactively resolve issues.
• Maintain patching, endpoint security, and backup processes.
• Identify and implement improvements to systems, tools, and service delivery workflows.
• Troubleshoot and resolve complex platform and tooling issues.
• Integrate and scale centralized tools to support consistent service delivery.
• Maintain technical documentation, scripts, and standard operating procedures.
• Evaluate, implement, and maintain tools to meet evolving business needs.
• Collaborate with technical and service delivery teams to improve operational effectiveness.

Benefits

• 100% company-paid health, dental, life, and vision benefits, stated to be valued at $4,500–$14,000 per year.
• Company matches 5% of employee contributions to Guideline 401(k).
• Open Door PTO policy; the posting also describes unlimited PTO.
• Company-provided notebook, softphone, and clothing.
• Potential access to an ascension plan, if applicable.
• Company commitment to distributing $5 million in profit back to the team over the next 10 years.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed