Repair Specialist

Safelite • Macon, GA

3d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass and provide customers with high-quality service. You will learn the Safelite Way of Fitting through classroom and hands-on training under the guidance of experienced technicians and Safelite leaders. The role includes repairing chips, cracks, and other auto glass issues; managing work orders and customer communications using Safelite handheld Mobile Resource Management (MRM) technology; and promoting Safelite promotional items. You will also clean customer vehicles during repair wait time, perform housekeeping in the company vehicle and shop, and safely operate vehicles, tools, and chemicals. Driving duties are monitored using cameras, GPS, and other tracking technologies for safety and compliance.

Requirements

• Must be at least 18 years old.
• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech certification.
• Ability to lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera and video surveillance.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting skills, working independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Learn vehicle glass repair, including the Safelite Way of Fitting, through classroom and hands-on training with experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass-related issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time in the repair process and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Comply with company policies and standards and perform other assigned duties.

Benefits

• Competitive weekly base pay starting at $17.00 per hour.
• 401(k) plan with company matching.
• Medical coverage plans.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED