Repair Specialist

Safelite • Greenville, SC

4d

About The Position

As a certified Safelite Repair Specialist I, you will use Safelite technology to repair vehicle glass and provide high-quality customer service. You will learn the Safelite Way of Fitting through classroom and hands-on training with experienced technicians and leaders, and work to create a positive customer experience. The role also includes managing work orders and customer communications, promoting Safelite items, and maintaining customer vehicles, company vehicles, and the shop.

Requirements

• Be at least 18 years of age.
• Have a valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech certification.
• Lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Be able to stand for extended periods, work in tight spaces, and bend and twist.
• Safely and effectively use a variety of hand tools and power tools.
• Operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera or video surveillance.
• Provide professional, customer-focused service and work to exceed customer expectations.
• Safely work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Work scheduled days with flexibility in start and end times to accommodate customer needs.
• Troubleshoot and solve problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing through a computer or other electronic means.
• Maintain a professional appearance and follow company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Accept driving-duty monitoring through cameras, GPS, and other tracking technologies.

Nice To Haves

• High school diploma, GED, or equivalent (preferred).

Responsibilities

• Learn vehicle glass repair, including the Safelite Way of Fitting, through classroom and hands-on training under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive weekly base pay starting at $19.75 per hour.
• 401(k) plan with company matching.
• Medical coverage plans.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed