Repair Specialist

Safelite • Delray Beach, FL

1d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass and deliver high-quality customer service. You will learn the Safelite Way of Fitting through classroom and hands-on training under experienced technicians and Safelite leaders, and work to provide customers with a positive experience. The role includes repairing chips, cracks, and other auto glass issues; managing work orders and customer communications with Safelite's Mobile Resource Management (MRM) technology; and promoting Safelite products. You will also clean customer vehicles and complete housekeeping tasks, safely operate vehicles and tools, and comply with company policies and standards. Other related duties may be assigned.

Requirements

• Must be at least 18 years old.
• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Completion of on-the-job training and Safelite SafeTech certification.
• Ability to lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to safely and effectively use a variety of hand tools and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring by camera or video surveillance.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting skills, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Learn vehicle glass repair and the Safelite Way of Fitting through classroom and hands-on training under experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite's handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used during the workday.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive weekly base pay up to $18 per hour.
• Benefits package valued at more than $10,000, including medical coverage plans.
• 401(k) plan with company matching.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Tuition reimbursement up to $5,250 annually.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED