Repair Specialist

Safelite • College Park, SC

2d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass and deliver high-quality customer service. You will learn Safelite’s methods through classroom and hands-on training under experienced technicians and leaders, and complete repairs on customer vehicles while supporting a positive customer experience.

The role also includes managing work orders and customer communications with Safelite’s handheld Mobile Resource Management (MRM) technology, promoting Safelite items, maintaining vehicles and shop areas, and safely operating vehicles, tools, and chemicals. The position requires scheduled workdays with flexibility in start and end times to accommodate customer needs. Driving is monitored using cameras, GPS, and other tracking technologies.

Requirements

• High school diploma, GED, or equivalent preferred.
• Valid state-issued driver’s license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Must be at least 18 years old.
• Ability to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera or video surveillance.
• Professionalism and a commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure or opposition, including time pressure and productivity measures.

Responsibilities

• Learn vehicle glass repair, including the Safelite Way of Fitting, through classroom and hands-on training under experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communications using Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time and perform housekeeping tasks in company vehicles and the shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Comply with company policies and standards.
• Perform other duties as assigned.

Benefits

• Competitive weekly base pay starting at $19.75 per hour.
• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical coverage plans.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED