Repair Specialist

Safelite • Kissimmee, FL

4d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass and deliver high-quality customer service. You will learn the Safelite Way of Fitting through classroom and hands-on training under experienced technicians and Safelite leaders. The role includes repairing chips, cracks, and other auto glass issues; managing work orders and customer communications using Safelite’s handheld Mobile Resource Management (MRM) technology; and promoting Safelite products. You will also clean customer vehicles during wait times, maintain the company vehicle and shop, and safely use vehicles, tools, and chemicals. This role involves driving duties monitored by cameras, GPS, and other tracking technologies.

Requirements

• Be at least 18 years of age.
• Have a valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech certification.
• Be able to lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Be able to stand for extended periods, work in tight spaces, and bend and twist.
• Safely and effectively use a variety of hand tools and power tools.
• Operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera or video surveillance.
• Demonstrate professionalism and a commitment to outstanding customer service.
• Work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Work scheduled days and maintain flexibility in start and end times to accommodate customer needs.
• Troubleshoot and solve problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing through a computer or other electronic means.
• Maintain a professional appearance and follow company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma or GED/equivalent preferred.

Responsibilities

• Learn vehicle glass repair, including the Safelite Way of Fitting, through classroom and hands-on training.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time in the repair process.
• Perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly base pay starting at $18 per hour.
• 401(k) plan with company matching.
• Medical coverage plans.
• Paid time off programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED