Repair Specialist

Safelite • Delray Beach, FL

5d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass. You will represent the Safelite Spirit through a can-do attitude, a caring approach, and a service mindset, aiming to provide customers with a positive experience and high-quality work. The role includes classroom and hands-on training under experienced technicians and Safelite leaders, with a focus on the Safelite Way of Fitting.

You will repair chips, cracks, and other auto-glass issues on customer vehicles; manage work orders and customer documentation and communication using Safelite’s handheld Mobile Resource Management (MRM) technology; and promote and sell Safelite promotional items. During repair wait time, you will clean customer vehicles and perform housekeeping tasks in the company vehicle and shop. The position also requires safe operation of company and customer vehicles, tools, and chemicals, along with compliance with company policies and standards and other assigned duties.

This position involves driving monitored through cameras, GPS, and other tracking technologies. Work may take place outdoors in varied weather and extreme temperatures, and may involve working in tight spaces and handling chemicals, including flammable chemicals. Scheduled days are required, with flexibility in start and end times to accommodate customer needs.

Requirements

• Must be 18 years of age or older.
• Valid state-issued driver’s license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Ability to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via camera/video surveillance, GPS, and other tracking technologies.
• Professionalism and a passion for outstanding customer service and exceeding customer expectations.
• Ability to work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting skills, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing via computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma or GED/equivalent is preferred.

Responsibilities

• Learn vehicle glass repair in classroom and hands-on settings under the guidance of experienced technicians and Safelite leaders, focusing on the Safelite Way of Fitting.
• Repair chips, cracks, and other auto-glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communications using handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during repair wait or idle time and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used during the workday.
• Comply with company policies and standards and perform other duties as assigned.

Benefits

• Competitive weekly base pay up to $18/hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED