Repair Specialist

Safelite • Macon, GA

2d

About The Position

As a certified Safelite Repair Specialist I, you will use Safelite technology to repair vehicle glass and deliver high-quality customer service. You will learn the Safelite Way of Fitting through classroom and hands-on training under experienced technicians and leaders. The role includes repairing chips, cracks, and other auto glass issues; handling work orders and customer communication using Mobile Resource Management technology; and promoting Safelite promotional items. You will also clean customer vehicles during repair wait time and perform housekeeping tasks in the company vehicle and shop. The position requires safe operation of company and customer vehicles, tools, and chemicals, along with compliance with company policies and standards. Driving duties are monitored using cameras, GPS, and other tracking technologies.

Requirements

• Be at least 18 years of age.
• Have a valid state-issued driver's license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech certification.
• Lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Stand for extended periods, work in tight spaces, and bend and twist.
• Use a variety of hand tools and power tools safely and effectively.
• Operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera or video surveillance.
• Provide professional, outstanding customer service and work to exceed customer expectations.
• Work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Work scheduled days with flexibility in start and end times to accommodate customer needs.
• Troubleshoot and solve problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing by computer or other electronic means.
• Maintain a professional appearance and comply with company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent (preferred).

Responsibilities

• Learn vehicle glass repair, including the Safelite Way of Fitting, through classroom and hands-on instruction.
• Repair chips, cracks, and other auto glass-related issues on customer vehicles.
• Manage work orders, customer documentation, and customer communications using Safelite Mobile Resource Management technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time and perform housekeeping in the company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used during the workday.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive weekly base pay starting at $17.00 per hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED